Trauma Response Network Operations Trainer & Coordinator - CHRIS 180

Position Description:

This position is responsible for the overall financial management, contractual obligations, program deliverables, and adherence to compliance standards.  The Community Trauma Response Network Trainer & Coordinator will manage all community-based trauma response network managers. This position will provide training, support, and weekly supervision with Community Trauma Response Network Managers, Contractors, and Volunteers as assigned.

• This position manages program expenses, submits budget changes, request grant increases and/or reallocations, approves staff requisitions, and approves requests for payment from Accounting Department for contractors. 
• This position also oversees staff documentation and billing for services and provides training, coaching, review, supervision, and approval of notes to ensure compliance and increase revenue. 
• This position works with the zone 3 community initiative director to procure program funds, supplies, and resources to operate. 
• This position ensures safety practices are upheld and appropriate interventions to crisis are used through providing support, training, and implementing governing procedures and policies. This position ensures program compliance, provides debrief, and report Critical Incident Reports to governing bodies. 
• This position co-manages with Resource Program Manager on ensuring community and vendor trainings, program needs, and interventions to community needs met within best practices through the development and implementation of processes and systems. 

Role and Responsibilities

The primary duty includes but are not limited to the following:

• The Trauma Response Network Community Operation Trainer & Coordinator will work closely with the entire community initiatives teams, and various departments to maintain operational compliance with governmental/state regulations, payor policies, and DBHDD guidelines and requirements.
• Oversee all procedures & requirements pertaining to required documentation within the course of services and annually (i.e., initial, and annual consents, 6-month paperwork).
• Support day-to-day operations of the Community Trauma Response Network Managers in coordination and consultation with the Zone 3 Community Initiatives Director and VP of Community Initiatives. 
• Assist in onboarding new Trauma Response Network Managers and provide On the Job Training (OJT) for new staff (30-45 days), training them on the administrative and operational aspects of the Trauma Response Network Manager job duties and ensuring staff are following CHRIS policies.
• Assign and oversee completion of new hire training, as well as annual training to meet agency requirements.
• Conduct weekly staff meetings to include case staffing, addressing operational concerns, informing the team of documentation updates, etc.
• Provide support and coaching to increase timely documentation and reduce the frequency of presence on error reports that impact billing.
• Guide on how to maintain a healthy work-life balance. 
• Work closely with Managers/Supervisors across the organization in adherence to program policies, provide training as needed to staff.
• Ensure service delivery is performed according to mission, policies, and procedures of the organization.
• Incorporate and promote professional staff development for the betterment of program operations and the capacity and skill sets of staff.  
• Provide Documentation training. 

Train staff in creating Trauma Awareness (TRAUMA STARS) tailored to their NPU.

• Provide training, support, and coaching to staff through weekly supervision with an emphasis on working with vulnerable communities and use of evidence-based best practices. 
• Reconcile receipts and code expenses for Accounting Department
• Review and provide final approval to accounting of prepared Invoice for timely submission to funders.
• Write and submit program reports as required/requested for management and funders. 
• Approve staff spending/requisitions to ensure funds are spent appropriately and accurately in accordance with grant contract. 
• Collaborate with Accounting Department in reconciling and coding expenses.
• Collaborate with Chief Financial Officer (CFO) and VP of Community Initiatives to determine annual fiscal budget.
• Calculate and determine funding amount needed for program operations and personnel.
• Collect feedback from staff and Community Support and Resource Program Manager to determine program financial needs.
• Provide Grants’ Budget Expenditures and Expense Narrative to granting entity for the requested and or awarded funds of each fiscal year. 
• Develop an annual budget and operating plan to support programs.
• Ensure programs operate within the approved budget.
• Monitor and approve all budgeted program expenditures.
• Manage all project funds according to established accounting policies and procedures.
• Provide the required information to have invoices generated and submitted to funders according to the established timelines.
• Ensure safety practices are upheld within the bounds of the governing procedures and policies.
• Provide support and/or guidance to staff on appropriate response within crisis situations that may occur at the Center. 
• Conduct team debrief after crisis interventions. Include detail collection to provide proper reporting to governing bodies. Review incident and best practices.   
• Ensures program compliance, provides debrief, and reports Critical Incident Reports to governing bodies. 
• Provide Critical Incident Reports to the Director of Community Partnerships and the VP of Community Initiatives.
• Collaborate with Community Support and Resource Program Manager to terminate staff who are unable to consistently meet job duties and/or provide suggestions for other areas within the agency they may be better-suited.

Qualifications/Competencies

• Master’s degree or equivalent experience preferred.
• Experience and ability to establish and maintain professional relationships with individuals in the community and professional agencies as well as the ability to interact with various populations.
• Excellent organizational skills to deal with scheduling, budgeting, coordinating services, etc.
• Experience and/or knowledge working with young adults and families experiencing homelessness. 
• Experience de-escalating conflict and crisis interventions.
• Provide staff training for daily operations, documentation, direct care, and crisis interventions.
• Support staff with crisis situations while maintaining composure and demonstrating knowledge of effective interventions and making appropriate referrals.
• Excellent verbal, written and interpersonal skills.
• A minimum of two years’ experience in supervisory capacity are required.
• Ability to manage and budget multiple streams of funding (federal, state, and/or local grants)
• Ability to calculate budget expenses and determine spending track for fiscal year (preventing surplus and/or deficits)  
• Ability to determine expense needs and calculate reallocations/budget adjustments accordingly.
• Advocate for budget needs including fund reallocations and/or requesting budget increases per spending track to funders. 
• Ability to create and implement a system for tracking and logging expenses for all team members accessing department’s company credit card.  
• Be comfortable coaching staff to improve their job performance to meet the standards. Keep an organized record/tracking system for performance.
• Comfortable collaboratively managing neighborhood planning unit community meetings.
• Preference will be given to the candidate who also has strong contacts with the designated communities and NPU’s.
• Valid Georgia Driver’s License
• Must possess PC related skills, a working knowledge of Microsoft Office Suites
• Able to handle high stress and a variety of tasks and responsibilities.

 Other

The ideal candidate will possess the following: 

• Technical expertise that allows well informed decisions, usage of available tools and resources and training to execute job responsibilities.
• Accountable for work being completed accurately and in a timely manner as well as following up as needed.
• Ability to collaborate with other staff to ensure best practices and sound decisions.
• Ability to communicate using appropriate tone when corresponding verbally or written (as well as proper usage of grammar and spelling) 
• Comfort in leading/facilitating meetings.
• Ability to adapt and adjust to course and be open to new ideas.
• Ability to manage workload by having a clear understanding of task/project and set realistic timelines and goals. 
• Commitment to our vision and mission should be demonstrated in work.

Salary $52k-$55k (Depending on experience)

Benefits we offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Short- and Long-Term Disability
• Basic and Voluntary Life Insurance and AD&D
• Employee Assistance Program
• Flex Spending Account
• Health Savings Account
• 403 (b) plan
• Paid Time Off

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, and reach with hands and arms. The employee is occasionally required to lift and/or move up to 20 pounds.