Transportation Services Manager - Granite State Independent Living

Basic Function

Manage transportation for consumers and staff utilizing company vehicles and outside service providers via diverse grant and fee-for-service funding sources. Represent GSIL on various state and regional transportation committees and councils.

Transportation Manager can expect to spend no less than 20% of weekly hours driving, this may vary depending on the needs of the program.

Responsibilities

• Supervise drivers to efficiently match transportation requests with available and affordable rides including dispatching drivers and vehicles, arranging outside service providers, or processing trip reimbursement. Handle consumer communications regarding transportation requests.
• Create and oversee department and program policies & procedures.
• Work with supervisor to establish department budget, perform cost analysis and maintain records and statistics for transportation.
• Hire, supervise, evaluate, train and qualify drivers. Provide guidance & assistance to the Transportation team relative to billing and situations that require special attention. Arrange specialized driver training as required.
• Authorize billing sheets by examining trip logs to ensure the accurate and timely invoicing of funding sources and fee for service customers.
• Authorize driver payroll and expenses, validate transportation reimbursement requests, reconcile and approve vendor invoices, and prepare monthly and/or quarterly reports.
• Handle information and referral phone calls that relate to transportation.
• Manage the preventative maintenance and repairs of fleet vehicles.
• Monitor vehicle licensing and contract compliance, including with NHDOT, CTS, DCYF and/or Pupil Transportation when applicable.
• Responsible for timely reporting to internal and external resources.
• Manage Medicaid Non-Emergency Transportation Program, including consumer eligibility and qualification process, vendor relations, compliance, appropriate bidding on transportation requests, and Medicaid billing.
• Participate as a member of the Central NH Transportation Management Council, Cooperative Alliance of Regional Transportation, Governor's Task Force on Transportation, the Committee for Public Transportation in the North Country and the New Hampshire Transit Association as deemed appropriate. Report to supervisor on above matters impacting GSIL.
• Seek opportunities for growth, with a focus on fee-for-service transportation.
• Coordinate efforts with local community, state, and private agencies to develop and expand accessible transportation services.
• Meet all requirements, including holding a valid US DOT Medical Certificate, to be able to drive any vehicle in the GSIL fleet for maintenance, emergencies and/or as requested by supervisor.
• Will conduct intakes, APORs and other contact as needed to create and maintain an Individual Living plan.
• Will submit accurate required consumer notes within 24 hours of services completed and complete required reports within assigned time frames.

Other Responsibilities

• Participate in general GSI: events and activities.
• Maintain professional knowledge/skills by reviewing professional literature and attending trainings/workshops.
• Support and uphold GSIL policies and procedures, workplace regulations and safety practices.
• Share newsworthy information appropriately throughout the organization.
• Conduct other duties as assigned that will increase options for persons with disabilities to live independently in the communities.

Education/Training/Experience

Minimum of a high school education with Associates degree preferred. Must have and maintain a valid NH drivers' license, clean driving record, and clean criminal background check. Must pass annual driving record checks. Strong interpersonal skills and ability to coordinate organize and work well with others. Excellent oral and written communication skills. Demonstrate ability to present and understand program record keeping, budgets and financial information. Direct experience with transit operations and route efficiency.

Physical Demands

While performing the duties of this position, the individual is regularly required to sit, use a computer, a telephone and other office equipment, to move throughout the building and attend outside meetings. Employee may occasionally need to exert up to 20 pounds of force to lift, carry, push or otherwise move objects (e.g. tools, files or presentation materials).

This position requires the ability to express or exchange ideas and to comprehend and present detailed and critical information including but not limited to financial information. Exceptional judgment and creativity are regularly required to evaluate results and make decisions.

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement

About Us

Granite State Independent Living is a statewide non-profit and New Hampshire's only Center for Independent Living, we stay close to our roots with a focus on our 5 core services of education, information, advocacy, support, and transition services for people with disabilities and underserved youth. We can speak and think with authority on behalf of the people we serve and support because we are led by a board of directors and staff of which over 51% are people with disabilities.

We carry out our mission through our Home Care Services, Community-Based Disability Supports and Employment Services. With the help of our local New Hampshire communities, we assist people with the tools for living life independently, so they can change their lives for the better. While much has changed over the years, one thing remains the same; GSIL is committed to the principle of personal choice and direction.