Transportation and Logistics Manager - Omni Hotels & Resorts

Location

The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Job Description

The Transportation and Logistics Manager’s primary responsibility is to maintain the resort vehicle fleet and manage the guest experience related to on property shuttle service and valet parking. This individual will proactively embrace and comply with the company culture through processes, training and supervision.

Responsibilities

· Providing information about resort amenities and services to guests.

· Assist guests with luggage when necessary.

· Efficiently and safely park and retrieve guest vehicles.

· Provide guests with directions and information about the area.

· Wash and maintain all company vehicles.

· Answer phones and communicate with guests and associates.

· Have knowledge of resort grounds and outlets hours of operation. Be able to answer guest questions and present a cheerful, knowledgeable and professional image.

· Perform any and all other duties assigned and/or required by management

· Gather all details needed for the day and plan for efficiency for the day.

· Proactively manage the Resort Shuttle fleet on a day-to-day basis for all calls and shuttle runs to off property events.

· Ensure staff are current on all CDL requirements.

Qualifications

· Demonstration and ownership in any and all tasks needed to carry out Omni Hotels and The Homestead Service Standards, constantly embracing ways to create guests for life.

· Demonstrate an ability to serve multiple guest needs in an organized and efficient manner.

· Interviews, selects, trains, supervises, counsels, disciplines and makes termination recommendations of transportation staff to ensure the efficient operation of the department.

· Organizes and conducts Pre-shift and department meetings, communicating pertinent information to the staff and ensuring that all associates meet grooming standards and have the necessary tools to deliver service.

· Supervise, Empower, Lead, Coach and Motivate the Transportation team towards achieving exceptional guest service results and complete associate engagement.

· Assists the hotel in reaching Medallia service scores.

· Ensure thorough communication and understanding with guests and other departments.

· Establish and accomplish departmental goals. Assist in managing all financial aspects of the Transportation Department, including labor and expenses.

· Train and coordinate all duties for Transportation staff in areas of responsibility. Schedule and conduct training and coordinating all responsibilities for associates.

· Participate in the preparation of the Transportation operational budgets.

· Aware of all safety precautions and procedures to ensure a safe atmosphere for guests and associates.

· Assists guests with accident reporting and general liability claims for Transportation accidents

· Active daily Coaching of all reports and line Associates at every shift.

· Ability to identify and encourage growth from within the department.

· Maintain consistent Associate recognition and incentive programs.

· Compliance with all Omni mandated training programs for Associates.

· Active and productive communication with Front Desk.

· Perform any and all other duties assigned and/or required by management

All Full-Time, Year-Round Employees of The Homestead receive medical, dental, and vision insurance options, in addition to resort-specific discounts on dining, rooms, retail, and activities. Join our team today!

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.