Transportation/Aviation Quality Program Manager at US Tech Solutions

Job Title: Transportation/Aviation Quality Program Manager

Location: Phoenix AZ 85034 (Onsite in Hybrid model)                                                                                                          

Duration: 05+ months contract

Job Description:

• This role will support the development and execution of our Roadside Assistance Quality Program, a key operational pillar that supports the Client driver.
• This team works within Operations as a Program manager to develop, review, and improve the Roadside program.
• This role requires close collaboration with various stakeholders including but not limited to Engineering, Product, Vendors, Project Managers, and Vendor Managers.

Responsibilities:

• Create and manage the Quality Programs and work in close partnerships with vendor partners and key Client stakeholders continually to improve quality. 
• Work to identify areas of opportunity within the Quality program, striving for continual improvement in the team’s ability to effectively resolve Customer and driver issues.
• Track and report on all Roadside Assistance Quality metrics.
• Oversee agent quality triage in partnership with vendor teams.
• Work with relevant stakeholders on improvements to training and Standard Operating Procedures as identified through Quality reviews.
• Ensure effective implementation by the vendor quality team ensuring consistency of standards and scoring implementation.
• Ongoing improvement of quality strategy
• Create quality dashboards and report out quality insights to cross functional teams to drive improvement. 
• Various PgM tasks related to process development, optimization, ad hoc work creating docs, presentations, spreadsheets.
• Conduct triage and provide insights to product and engineering teams to identify tooling gaps or bugs.

Mandatory Skills:

• BA/BS degree or equivalent practical experience
• 5+ years’ experience working in Quality, Operations, Technology, Logistics, Transportation and/or aviation industries.
• 5+ year experience managing Quality Programs
• Superb data driven leadership and communication skills.

Top 3 Daily Responsibilities:

• 5+ years’ experience working in Quality, Operations, Technology, Logistics, Transportation and/or aviation industries.
• 5+ year experience managing Quality Programs
• Superb data driven leadership and communication skills.

Education:

• BA/BS degree or equivalent practical experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

Recruiter Details:
Name: Arjun Prakash
Email: arjunp@ustechsolutionsinc.com
Internal Reference Id: 24-07350