Transport General Manager - Frank’s Vacuum Truck Service

Primary Purpose: Performs functions to supervise the growth and efficient operation of company transportation operations. Provides management and leadership to business operations regarding the transportation of materials in a safe and conscientious manner providing value and customer satisfaction for both internal and external customers. Develops procedures to manage and to complete associated goals, programs, and operations in a timely and cost-effective manner. Responsible for the safety of employees.

Essential Functions and Requirements:

• Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
• Demonstrates health and safety is a core value by following policies and procedures; acting in a safe manner at all times. Provides leadership and support to ensure safe conditions and procedures are provided. This includes addressing any safety and health items and mitigating risks associated with the situation.
• Manage the day-to-day operations for the Transportation group, over the road activities. Supervision and assignment of responsibilities to transportation personnel. Evaluate and implement changes for staffing levels, work schedules, procedures, and workflow processes. Manage department performance through motivation, monitoring, and coaching.
• Advocate and lead a strong commitment to safety in the operating process. Present, support and implement safety programs to the workforce. Responsible for accident reporting to corporate, compliance, and the insurance company as deemed necessary.
• Ensure company policies and procedures are being followed and compliance with all Federal, State and Location regulations. Maintain compliance with regulations for DOT, RCRA and other entities for over the road activities as well as 10-day facilities.
• Works with key customers when necessary to ensure good customer relations. Must be able to work effectively with all types of people and handle customer complaints as well as interact with truck drivers and other transport staff. Should be able to communicate effective with customers and company personnel to insure a high level of service.
• Analyze the transportation function in order to achieve maximum efficiency and quality service. Ensure the prompt, secure, safety, reliable and accurate transportation of all service requests for our customers, and other transportation activities as required by the needs of the company and the customer base.
• Ability to present to diverse groups of people, from drivers, customers, leadership, insurance groups, vendors, brokers, and stakeholders on various transport aspects. Facilitates and participates in meetings, workshops, and seminars for the purpose of conveying and/or gathering information required to perform functions.
• Administer HR policies including constructive discipline; develop and monitor individual action plans. Performs personnel administrative functions (e.g. recruiting, interviewing, training, supervising, evaluating, etc.) for the purpose of maintaining necessary staffing, enhancing productivity of staff, and ensuring necessary department/program outcomes are achieved. The goal is to keep qualified candidates to keep the transportation assets utilized fully.
• Responsible for the budgetary planning and for the financial performance of operations. Monitor cost of operations which in turn dictate pricing and profitability. Review and approve facility expenses, special purchases, and capital expenditures. Increase revenue, decrease cost, and improve profitability. Maximize driver assignments and availability to maximize revenue. Prospect for and solicit new profitable business opportunities. Look for ways to improve efficiencies or to ensure that all cost are covered by full services offered. Review dispatch to ensure that all needs are met, and company equipment and personnel are used to maximum efficiency. Maintain equipment utilization reports.
• Collaborates with others and other departments for the purpose of implementing and maintaining transportation services and/or programs offered. Responds to a variety of inquiries for the purpose of identifying the relevant issues and recommending or implementing a plan of action that will efficiently resolve the issue.
• Ability to travel as required in order to meet with customers, suppliers, other team members, and/or to meet other business necessities.

Heritage believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the company to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Education: High school diploma or graduate equivalent diploma required. Bachelor's degree in business, logistics, operations, science, engineering, or supply chain preferred.

Experience: 10+ years' experience in transportation logistics, distribution, or business leadership role with a focus on business development required. 5+ years of management or supervisory skills required. 5+ years of environmental or waste experience required. Experience with transportation management systems, performance metrics, and process improvement. Commercial Driver's License (CDL) Class A Hazmat to drive for the company as needed or when situations arise is a plus.

Knowledge and Abilities: Strong understanding of all federal, state, and local laws and regulations pertaining to the transportation and environmental services industry. Excellent written and verbal communication skills; ability to communicate effectively to a group. Demonstrated problem solving skills and analytical skills. Excellent customer service skills and interpersonal skills. An awareness and willingness to use operational excellence tools and techniques. Expert with Microsoft Office tools including Word, PowerPoint, Outlook and Excel. Strong organizational and management skills, and dispatch software skills. Strong business and financial acumen with the understanding of complex financial items. Regular and predictable attendance is an essential function of this position.

A post offer drug screen will be required. EEO including disability/veteran