Transit Security Officers (must have incident response experience) at Community Transit

Do you enjoy serving your community and helping people? Do you have experience de-escalating challenging situations? Community Transit may be the right place for you.

We are building a team of Transit Security Officers to help ensure the safety of our customers and employees during their transit experience.

Our Transit Security Officers apply their exceptional judgement and communication skills to build trust with the community. As a Transit Security Officer, you will interact with the public each day and work closely with other safety and customer support teams. Transit Security Officer schedules may include nights, weekends, and holidays.

Essential duties include:

• Engaging with the public in a way that is culturally sensitive and equity-focused
• Fare and policy enforcement
• Educating riders about our Rules of Conduct
• Performing regular patrols, both in groups and alone
• Traveling on transit, on foot, in company vehicles, and on bikes
• Managing security monitoring and communication systems
• Coordinating and deploying resources as needed
• Writing incident reports and processing records requests
• Addressing security incidents with employees and contractors
• Responding to emergency situations
• Participating in required training and assisting in training

Qualifications

Good judgment, excellent customer service and communication skills, and a willingness to learn are essential qualities in a Transit Security Officer. The ability to calmly navigate high-stress situations is also required to join our team.

Minimum qualifications include:

• Two years of security experience responding to, de-escalating, investigating, and maintaining records of emergencies or security incidents with the public.
• A valid Washington State driver’s license.
• Pass a comprehensive background check.
• High school diploma or GED certificate.
• Valid First Aid/CPR/AED certification or the ability to obtain this certification within 30 days of hire.

All new Transit Security Officers will complete eight weeks of paid training before working independently with the public.

Weeks 1-4: Classroom training at our Everett campus.
Weeks 5-8: Field training in uniform with the guidance of Field Training Officer.

Required ongoing training may include weekly, month, and annual training sessions to support the changing needs of the community and the safety of our team members.

• Starting salary of at least $30.01 per hour and make up to $36.01 per hour. Experience may factor into your hourly wage offer.
• Medical, dental, and vision insurance
• PERS Retirement pension (Public Employee Retirement System)
• Company-paid life insurance and disability insurance
• 19 days of paid time off per year (152 hours) (accrued bi-weekly)
• Holiday pay – 2.5 times the hourly wage
• 48 hours of Washington Paid Sick Leave (one hour for every 40 hours worked)
• Comprehensive wellness program
• Flexible spending accounts — health care and dependent care

In addition to our generous benefits, Transit Security Officers also enjoy:

• Employer-paid and maintained uniforms and protective clothing
• Paid training
• Employee assistance program
• ORCA bus pass
• Transportation incentive program
• Employee recognition program
• Onsite fitness center