Transformer Services Manager - IES Infrastructure

General Job Description

Responsible for managing, coordinating, prioritizing and growing all aspects of transformer operations. This would also include large project supervision, installation, start-up, service pricing, and customer satisfaction. Responsible for the overall profit and loss of the operating unit, as well as, recruiting and developing personnel. These activities require the timely completion of these activities at/or under budgeted cost to the complete satisfaction of our customers.

Specific Qualifications

• Manage all field and in-house (Shop/Service Engineers and Technicians) transformer activity.
• Implement the business strategy set by General Manager for the continued growth of the operating unit.
• Maintain and educate workforce by conducting performance reviews, disciplines and provide training (i.e.: on-site training, seminars, etc.).
• Ensure that employees are performing tasks utilizing all necessary safety procedures and equipment.
• Identify areas of change and makes recommendations to improve operations.
• Converse with personnel to analyze scope of work requirements, current operational procedures, identifies problems, and continuous improvements.
• Oversee and process all timesheets, travel and other expenses of field personnel.
• Provide technical support to customers and shop/field personnel, as necessary.
• Serve as a mentor to all shop/field personnel in regards to general activities or specialized skill sets, as well as assisting in resolution of work problems related to project specifications.
• Manage/coordinate Department activities as required.
• Responsible for the preparation of quotations and/or special projects, as required. Ensure that the quotations are completed in a timely manner.
• Responsible for processing completed projects through billing in a timely manner and providing monthly revenue and margin forecasts.
• Responsible for recruiting, developing their skills and retaining qualified personnel for all shop/field priorities.
• Responsible for ensuring there is a succession plan in place for departmental needs.
• Travel to customer locations as needed to increase relationships and grow into new segments.
• Perform periodic safety audits of field projects to ensure Magnetech Industrial Services safety policies are adhered to.
• Initiate and monitor material and process nonconformance, where necessary, to ensure that nonconforming items are not used until resolved and that personnel learn from the problem to alleviate future occurrences.
• Investigate accidents or close calls for determination on safe work practices.
• Maintain a professional attitude when representing the company during phone, or personal contact with customers, employees, outside vendors, and/or service providers, etc.
• Lead by example. Advocates and abides by all quality, safety and environmental procedures and report any and all noncompliance.
• Provide support for any special projects as assigned by the General Manager. The special projects may or may not become part of your primary responsibilities.

• Department efficiencies; i.e. low rework and warranty costs, manpower utilization, control of expenses, etc.
• Positive progression towards the company vision.
• Continual growth in revenue.
• On-time completion of project(s) and service reports at/or under budget costs.
• Projects meet or exceed customer expectations.

• Candidate must possess a high school diploma.
• An in-depth knowledge of transformer repair and field service experience.
• This position requires an individual experienced in field service, transformer repair and project management.
• Additionally, computer skills in Excel and Word and have excellent customer interface experience.
• The position demands an individual who is hard working at achieving company objectives, detail oriented, able to direct personnel in a positive manner with effective oral & written communication skills.
• Demonstrated manager/team skills are also critical, as some development and ongoing projects involve teams of individuals from different backgrounds within the organization.

This job description is not a contract between the company and any person. The job description merely states the company's current job requirements for this position and is subject to change from time to time with or without notice.

Company Overview

IES Infrastructure offers competitive salaries. But, if you make your employment decision based on salary only, you're overlooking other significant factors - work environment and employee benefits. We offer a friendly, team-work environment with opportunities for continuous development and career advancement. We also offer a comprehensive benefits package that provides real protection for you and your family.

• Health & dental insurance
• Group life & accidental death & dismemberment insurance
• Supplemental life insurance
• Voluntary accident insurance
• Company Paid Disability insurance (short and long-term)
• Vacation and holidays
• 401k

• Consistently exceeds expectations.

• Strive to do what is right and do what we say we will do.

• Create a safe working environment in all operating locations.

• Communicate clearly and directly with all involved.

• Create employee opportunities for growth and development.

• Apply creative ingenuity to make us better, faster, and first.

• No obstacle will stop us from accomplishing our goals.

• Above all else, work together as one team and one group of professionals.

All positions require customer focus with a service-oriented attitude as well as attention to detail with excellent verbal and written communication skills. Ability to adapt to changes in daily activities is essential. Ability to travel and work overtime/weekends, as needed, to meet customer and in-house demands. All applicants must pass a background check and drug/alcohol screening and must have a clean driving record.