Training Specialist - Store Operations - Natural Grocers

The Job in a Nutshell:

The Training Specialist – Store Operations is a primary deliverer and creator of training content at the good4u University Training Center within the Golden Store Support Center (SSC). The Crew member in this role will have a high degree of understanding of all store operations, as well as advanced skills in training the customer experience and our World Class Customer Service expectations. Training Specialists must thrive on working in the spotlight, be passionate about Natural Grocers’ mission, have strong interpersonal skills, and bring both creativity and strong organizational/time management skills to their work. The Training Specialist – Store Operations collaborates with the other members of the good4u University Training Center to provide the most comprehensive and engaging training possible for new Store Managers, Assistant Store Managers, and Department Managers across all areas of instructional content (including inventory management, SAP, operational processes/procedures, customer service, leadership, among other topics) in classroom and live store environments. This position is fully on-site and requires 100% of the time be spent working from the SSC Golden office or in stores providing hands-on training and store support.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

09/11/2024

Main Ingredients:

1. Develop and/or deliver instruction on the following topics:
   1. Inventory management processes
   2. Department management procedures
   3. Customer experience and CARE
   4. Safety and loss prevention
   5. Forklift safety and best practices
   6. Store management responsibilities, including leadership soft skills and the 3 Pillars of Effective Leadership
   7. SAP instruction, including ordering and receiving
2. Own the development and creation of training programs and materials, using a variety of formats, including classroom coursework, activities, manuals, etc.
3. Training good4u University trainees within a classroom setting, online webinar, and/or live store environments
4. Act as interdepartmental liaison for assigned projects and curriculum

1. Continually communicate with Subject Matter Experts (SMEs) to ensure accurate instruction is being provided
2. Attends meetings with SMEs, providing feedback and insight for upcoming or in-progress projects
3. Field and manage communications from stores regarding process questions and follow up with needed support

1. Serve as primary asset manager(s) for GK training materials
2. Order and maintain physical materials at the Training Center , including the Simulation Store, product samples for trainees, supplies requests, etc.
3. Occasionally travel to Natural Grocers stores to train store management and Crew at those locations
4. Other projects or tasks as assigned

Although this is a general outline of job responsibilities, all Crew are expected to be “hands on” and do whatever it takes to get the job done and help the company thrive

Recipe for Success:

1. High school diploma or equivalent required
2. Minimum of 1 year NGVC experience is required
3. Department Manager experience preferred, experience regularly using SAP strongly preferred
4. Experience in developing training materials and/or providing structured in-person training strongly preferred
5. Proficiency working with Microsoft Office applications (Outlook, Word, Excel, PowerPoint) required
6. Experience using Publisher, Camtasia, Adobe, and/or other digital content development tools preferred
7. Must be able to deliver content in an enthusiastic, engaging, and easily understandable manner
8. Must be highly motivated, work independently, solve problems independently, manage multiple priorities and deadlines, and be willing to collaborate as a key member of the Training Center
9. Strong interpersonal skills and ability to work confidently and cooperatively with all levels of personnel within stores and at our Store Support Center
10. Ability to effectively present and speak in front of large groups
11. Ability to work a flexible and changing schedule; while this is generally a M-F set schedule, it can vary due to store support needs
12. Resourceful problem solver
13. Excellent written and verbal communication skills

This job description is not an employment contract.  It does not guarantee a job or that the above listed duties are the limit of responsibilities.  The job and job description are subject to change with and without notice.  Crew are required to accomplish any and all tasks assigned to them by their supervisor(s).

Here’s an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future:

All Crew Members

• Birthday Bonus Pay 
• Vitamin Bucks (up to $2,080 earned as store credit annually) 
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure 
• Paid Nutrition Education 
• good4u Crew Member Discount  
• {N}power Program (customer appreciation and rewards program) 
• Regular, Scheduled Pay Increases  
• Advancement Opportunities and Career Development 
• Health and Wellness Program  
• Employee Assistance Program (EAP)   
• Employee Referral Program

Full-Time Crew Members (30+ hours/week)

• Medical, Dental and Vision Insurance 
• Paid Parental Leave  
• Paid Medical Leave (through company paid short-term disability insurance) 
• Company Paid Short-Term Disability Insurance  
• Company Paid Life Insurance 
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance   
• Retirement Savings Plan (401k) with discretionary Company Match  
• Healthcare and Dependent Care Flexible Spending Account (FSA)  
• Health Savings Account (HSA) with Company Match 

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Physical Capabilities and Environmental Demands:

N = Never

O = Occasional; 1-33% of time

F = Frequent; 34-66% of time

C = Constant; 67-100% of time

Physical Requirements:

• Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs. Must also have the ability to occasionally lift or carry 51-100 lbs. with a team lift.
• Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
• Must be able to occasionally use the computer for data entry and use of mouse.
• Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
• Must be able to frequently to reach above chest.
• Must be able to occasionally sit, squat, kneel, and climb as needed.

Environmental Requirements:

• Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
• Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.