Training Specialist, Operations (Customer Service) - Empower Pharmacy

Position Summary:

As a Training Specialist, you will play an integral role in facilitating and executing employee training programs for the Operations Department. You will get the flexibility to design and organize training courses by combining creativity, research, and analysis of existing materials. Curriculum planning and enrollment coordination will provide you with an opportunity to work with other departmental professionals and employees on an interpersonal level. You will also have the chance to collaborate with other talented instructors to lead training and oversee employee participation. This job is a perfect fit if you enjoy working with people, presenting helpful information, and using your creativity. 

Duties and Responsibilities:

• Organizes a training curriculum that honors company ethics and conduct, is engaging, and allows trainees the maximum opportunity to participate.
• Facilitates training as directed by a Department Manager within customer serviceor operations.
• Assign learners to courses both in the classroom and through the Learning Management System (LMS). 
• Assists in the development of training reference materials and tools.
• Evaluate teaching methods to select the options that will aid in the delivery of concepts without unnecessary distraction, downtime, or confusion.
• Contributes to the instruction and presentation of training courses and assesses how effectively different methods and materials are at encouraging interaction and participation.
• Prepares training locations by ensuring instructors have all the tools, technical equipment and resources needed to effectively teach a course.
• Responsible for documenting changes to training material and sending updates.
• Oversees general administrative duties, such as coordinating enrollment, scheduling class times and locations and sending invitation information to all trainees.
• Creates scorecards for new hires and assesses their ability to work independently.
• Oversees nesting environment to ensure new hire success.
• Partners with leaders on refresher training courses to improve team efficiency.
• Develops training surveys to gain insight on how effective courses are.
• Performs other duties as assigned.

 

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

 

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.  

Knowledge and Skills:

• Exceptional written and verbal communication skills.
• Detail-oriented and able to work independently with minimal supervision.
• Ability to solve problems and manage conflict.
• Ability to prioritize and stay organized.
• Ability to handle sensitive matters and exercise sound judgement, discretion, and confidentiality.
• Ability to grow relationships and create trust among internal staff.
• Ability to give constructive feedback based on observations.
• Knowledge of adult instructional and learning theory and principles a plus.

 

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Experience and Qualifications:

• Bachelor's degree from a four-year college or university, preferred not required.  
• 1+ years of training and coaching with a proven ability to facilitate technical training.  
• Pharmacy Technician License (PTCB Technician Certified) preferred.
• Training certification a plus.
• Train the trainer certification will be required within 60 days of starting new role. 

Benefits:

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.

 

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.