Training & Enablement Manager, Global Billing Credit & Collections - Equinix

Training & Enablement Manager, Global Billing Credit & CollectionsEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses ne...Training & Enablement Manager, Global Billing Credit & Collections

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

The Global Billing Credit & Collections (GBCC) Training and Enablement Manager is the strategist who aligns enablement programs with business needs for optimal performance. This position is integral to successfully supporting one or more core Training/Enablement Management programs. This role develops training materials and oversees talent management tools & systems. The Talent Manager gives the GBCC employees the power to unlock best-in-class performance.

Responsibilities

• In partnership with GBCC leaders, develop and implement the strategic approach and roadmap for deploying training management initiatives

• Project manage and lead initiatives for training management, including overseeing and managing the development and execution of training management programs and learning experiences

• Gains alignment and collaboration with HR Business Partners & Business Stakeholders on initiatives or processes to execute training management programs with the needs of the business in mind

• Cultivate relationships with key partners and stakeholders; influence and listen deeply to understand organizational needs, opportunities, and strategies

• This position acts as the first line of support for talent development needs

• Motivate, lead, and develop GBCC staff around the globe

Consulting & Communication

• Partners with regional leaders to implement and support Leadership Development programs

• Provides regional consultancy for reporting and analytics for these programs with limited guidance

• Provides support to HR Business Partners, helping to identify learning needs and recommend tools/resources to meet business demands

• Creates and sends marketing and logistical communications, including emails, invites, updates, etc.

• Responds to internal customer Talent Management related inquiries

Program Design & facilitation

• Adapting content for key global training management initiatives such as performance management and team development so that it applies to local groups

• Identifies and implements continuous improvements to the employee experience for the designated training management programs (including digital learning content), providing feedback to the product owner accordingly

• Provides facilitation and support for live training management workshops and training programs 

Project Management

• Manages designated training programs and develops projects to drive the conclusion of these programs

• Supports regional change management initiatives and training

Analytics

• Collates and distributes program reporting and learning trend analytics for designated staff

• Management programs, proactively sharing with stakeholders.

• Interprets analytics and develops recommendations

• Monitors and ensure the adoption of training programs

Qualifications

• Genuinely passionate about people’s growth and empowering and developing people

• Minimum 5-7 years in Talent/Enablement Management or Organizational Development

• A self-starter with a proven track record of creating, implementing, and maintaining enterprise-wide development programs

• Exceptional program management skills; highly capable of handling contending priorities and multiple large-scale enterprise programs

• Experience with and a solid understanding of competency modeling and implementing talent management frameworks

• Compelling communicator who quickly makes sense of complex information

• Proven experience with virtual curriculum development, facilitation, delivery methodologies, and best practices

• Ability to travel when needed (approximately 5%)

• Bachelor’s degree in Human Resources, Organizational Development/Leadership, Business, or related field (preferably)

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.