Training and Documentation Specialist - FSCM - Tyler, TX at Digital Technology Solutions

Job Overview:

We are seeking a skilled Training and Documentation Specialist to support PeopleSoft FMS & SCM modules. This role will involve creating training documentation, video tutorials, and delivering training sessions to back-office and user community staff. The position focuses on quickly developing clear and adaptable materials using standard Microsoft tools, facilitating ease of updates, and delivering training both virtually and in person.

The training materials will include high-level overview workshops, task-specific virtual or in-person training sessions, quick reference guides, FAQs, and micro-learning sessions.

Key Responsibilities:

Content Creation & Training Delivery (75%)

• Develop and conduct functional training programs for diverse audiences.
• Perform needs assessments to craft tailored educational solutions.
• Design and present materials for virtual and classroom settings.
• Maintain and assess training activity records for effectiveness.
• Produce job aids, quick-reference guides, FAQs, and recorded micro-learning sessions.
• Communicate system updates and upgrades to users effectively.

Collaboration & Knowledge Sharing (15%)

• Engage with users to assess system usability and update training materials based on feedback.
• Document and share knowledge and tools to enhance team learning.
• Deliver interactive training on demand.

Process Improvement & Project Support (10%)

• Serve as a liaison between users and technical teams to bridge communication gaps.
• Manage and support training-related project initiatives.

Other Duties (5%)

• Perform additional tasks as needed to support the project.

Qualifications:

• Proven knowledge of PeopleSoft FMS & SCM modules.
• Experience creating video tutorials using tools like Camtasia or Microsoft Stream.
• Minimum three years of experience in training related to PeopleSoft or equivalent ERP systems.
• Expertise in creating clear and adaptable training materials with Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience integrating PeopleSoft Financials with non-PeopleSoft applications.
• Strong communication skills, both written and verbal, with an ability to engage users across organizational levels.
• Ability to manage priorities in a dynamic environment.
• Prior experience with higher education or public-sector organizations preferred.

This role is an excellent opportunity for professionals with a strong background in PeopleSoft and a passion for effective communication and training development.