Training Coordinator - SSP

Training Coordinator
Mountain View, CA
12 Months

Description:

• As a Regional Operations Coordinator, you will have ownership of one or more learning offering processes and will be responsible for operating it reliably, and driving continuous improvements.
• You will perform core work (solving for user inquiries/issues, run program operational tasks, data management and reporting, data audits, etc.), problem solve for special cases, manage initiatives to improve existing, and roll our new processes/programs.

Responsibilities:

• Manage end to end operations for suite of learning offerings. Drive identification, assessment and execution of ongoing process improvement opportunities in terms of user experience, quality and productivity
• Understand and represent the “voice of the customer” in identifying, prioritizing and execution of process transformation and day-to-day functioning.
• Provide counsel/support to employees and partners, solve their HR queries and ensure a magical customer experience.
• Define, collect and analyse process metrics. Use insights gathered to improve experience, build efficiencies and scale existing processes for growing and/or changing user needs.
• Create and maintain process documentation for all your processes, training colleagues where required.

Mandatory:

• Background in customer/user service delivery in large scale environments
• Bachelor’s degree or equivalent practical experience
• 2-4 years of work experience in operations
• Experience in process design and driving improvements and excellent relationship management skills
• Fluency in English (written & spoken) with strong communication and influencing skills.
• Additional languages preferred.
• Ability to self-start and self-direct work in an ambiguous environment.
• Demonstrated attention to detail with time-management and multitasking skills.

Desired:

• Experience in People Development or learning programs.
• Thorough understanding and affinity to technology and experience with implementation of process automation

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.