Training Coordinator - Apache Casino Hotel

Position: Training Coordinator

Department: Human Resources

Reports to: Director of Human Resources

FLSA Status: Exempt, Salary

Overview

Apache Casino Hotel is comprised of a 132-room upscale hotel with a gift shop, meeting and banquet rooms, a casino with table games and over 800 slot machines, 360 Restaurant, a family-style or upscale restaurant with table service, a coffee bar, loft bar, Apache Grill snack bar, an Event Center, a convenience store and administrative offices, owned by the Fort Sill Apache Tribe of Oklahoma. The Training Coordinator will coordinate, prepare and present team member training activities under the leadership of the Director of Human Resources, in support of Apache Casino Hotel's core values as guiding principles, implementing training for all departments for maximum operating efficiency through continuous quality improvement.

Minimum Qualifications

• Bachelor's Degree in Business, Human Resources or related field


• Three years' training and development experience in a company with more than 100 employees with training as the primary role, with gaming industry experience preferred


• Four years' additional related experience may substitute for a Bachelor's Degree


• Successfully passing a pre-employment background check, drug screening, and obtaining and maintaining a gaming license


• E-learning programs experience a plus


• Outstanding verbal and written English language skills


• Skills and abilities necessary to work effectively with personal computers and Microsoft Office programs


• Strong organization and time-management skills to accurately and successfully complete tasks and meet deadlines


• Sound leadership skills and customer service orientation, using mature judgment and professionalism in all matters

Essential Functions

The list below is illustrative only and is not all-inclusive.

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times.


• Work with departments to assess training needs, assist in identification and design of learning solutions to meet individual, department and casino-wide needs, and to evaluate effectiveness of training.


• Design and develop effective training material using a variety of media, ensure consistency in training, and that materials remain current and relevant.


• Facilitate orientation and coordinate team member training in all departments, documenting all training and maintaining sign-up, session rosters and reminder notices.


• Conduct team member training in all areas, for example Alcohol Compliance Education, cleanliness standards, safe food handling, proper, safe equipment operation, etc.


• Maintain adequate inventory of training supplies and presentation materials.


• Maintain databases, providing statistical reports on training effectiveness for team members during orientation, probationary period, and in-service.


• Lead by example in all areas with enthusiastic dedication, professionalism and positive leadership.


• Provide an open and welcoming atmosphere in training that promotes skill enhancement.


• Help energize and develop a diverse work group with Apache Casino Hotel's core values as guiding principles. This will be accomplished by creating a culture, atmosphere and environment of passionate hospitality, creating relationships with guests, training and upholding team members to company standards.


• Prepare and revise training schedules, working effectively with department managers and directors in carrying out training objectives and making recommendations on follow-up and continued training. Compose and create reports, letters, memos, email and procedures, and provide feedback and information to supervisors, managers and directors.


• Communicate in an effective and friendly manner, fostering successful relationships with guests, peers, team members, and regulatory agency personnel.

• Assist in day-to-day administrative tasks such as maintaining information files, processing paperwork and assist department team members in daily office duties when needed and/or as time allows


• Perform other duties as assigned.

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations


• Comfortable speaking to large groups


• Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift


• Understand and comply with the Eye, Hi, Goodbye program


• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details


• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members


• Ability to maintain a calm demeanor during stressful situations

• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs


• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise


• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority


• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly


• Ability to adapt behavior to others' styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain long-term associations based on trust


• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members


• Ability to operate various types of equipment, for example personal computers, printers, copy machines, facsimile machines, and telephone

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member may regularly be required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member may also be required to stand for prolonged periods in confined spaces, walk, climb or balance, and stoop, kneel, crouch, or crawl. The team member may occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The team member will be exposed to various foods and chemicals as well as latex. While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.

At a minimum, the selected candidate will be required to pass a background check and drug-screening test, and obtain a gaming license. Following hire the team member will be required to obtain a local food handler permit and an Oklahoma ABLE license.