Training Coordinator - Life Cycle Engineering
Charleston, SC 29302
About the Job
Training Coordinator
Position Summary:
As Training Coordinator, you'll join a team of passionate specialists who enjoy a fast-paced, customer-focused culture. You will be the primary contact for customers and work directly with sales, vendors, partners, product development and LCE team members to exceed expectations, ensure an excellent customer experience, promote process compliance and uphold business data integrity.
Essential Functions and Responsibilities:
LIFE CYCLE ENGINEERING
Life Cycle Engineering (LCE) is a privately held, employee-owned company with an emphasis on "doing the right thing the right way”, which applies to the way we treat our customers and employees. We are proud to have been recognized as a "Best Place to Work” for 17 years running! Learn more below and at www.lce.com.
Mission
Our mission is to enable people and organizations to achieve their full potential.
As a professional services organization, our mission is focused on our clients' people and organizations. It is our company's cornerstone belief that we will not lead the industry in assisting our clients unless we excel at helping our own people and teams reach their full potential.
Culture
Our corporate culture encourages personal and professional growth because LCE's success depends on the talent, innovation, professionalism, and commitment of its employees. LCE is a strengths-based organization focused on turning individual talents into strengths and then turning individual strengths into organizational performance that supports our clients' success.
Benefits
Life Cycle Engineering (LCE) shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that LCE take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, because of or on the basis of pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation, and any other status protected by applicable state law. In addition, LCE will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. LCE shall also abide by the requirements of 29 CFR Part 471, Appendix A.
Position Summary:
As Training Coordinator, you'll join a team of passionate specialists who enjoy a fast-paced, customer-focused culture. You will be the primary contact for customers and work directly with sales, vendors, partners, product development and LCE team members to exceed expectations, ensure an excellent customer experience, promote process compliance and uphold business data integrity.
Essential Functions and Responsibilities:
- Execute external and internal customer service and communication activities, including:
- Responding to product and service inquiries via phone and email, sending pricing proposals and addressing general customer inquiries
- Responding to help desk trouble tickets, basic troubleshooting (login issues, password resets, etc.)
- Providing hospitality resources and special event arrangements as directed
- Produce virtual training programs:
- Schedule and manage preparatory sessions
- Troubleshoot technical issues during sessions
- Support facilitator in adhering to training session plans
- Documenting feedback for virtual training product improvement
- Manage the testing and capstone project process associate with certificate programs
- Manage data and quality control of product portfolio databases (LMS, ProctorU) and customer relationship database (MS Dynamics) management, including:
- Processing customer orders
- Creating and managing private class registration and product license records with associated "tracked” details
- Ensuring online product delivery
- Run system reports and perform basic analysis of findings as requested
- Conducting data integrity audits
- Improve and manage standard operating procedures (SOPs)
- Provide ILT (instructor-led training) delivery resources and logistical needs:
- Process purchase requisitions
- Update master class logistics calendar, participant rosters, and resource checklists to ensure availability of all class materials, resources, classrooms, meals, refreshments, and registration packets.
- Order, prepare and stock various class materials, supplies, deliveries, catering materials, and other items and information as directed
- Distribute, compile and analyze class evaluation sheets at the end of each class via evaluation database; provide detailed reports on class and facilitator evaluation feedback; coordinate quarterly evaluation review meetings
- Partner with facilitators before, during and after each class to ensure classroom and participant needs are met
- Courteously greet all class participants, clients, employees, vendors and visitors, etc., identifying needs and providing appropriate directions, resources, and/or locations, etc.
- Provide facilities, supplies, shipments, attendance, and problem resolution for each class
- Ensure timely communication to Institute team on registrations, participants, and cancellations.
- Execute product improvement tasks:
- Carry out management of change (MOC) tasks as assigned by corporate MOC process
- Document and add improvement ideas
- Publish quarterly course training evaluation results (eLearning, VILT, ILT), analyze trends and suggest priority areas of improvement
- Conduct user testing of eLearning and online products as assigned
- Assist in marketing functions such as:
- Work with marketing department to ensure the web site is up to date
- Maintain current class schedule on external web sites
- Proofreading and copyediting when necessary
- Provide administrative support resources as necessary, including copying, faxing, scanning, filing, sorting, mailing, answering phones, expense reports and preparing documents and other correspondence via computer
- Assist other team members with their responsibilities based on volume of work and established priorities
- Bachelor's degree (experience in lieu of degree will be considered)
- 3 years' experience in professional customer service in a business-to-business environment and/or inside sales experience
- Prior experience ordering and maintaining supplies, materials and equipment within an established budget; previous inventory control experience helpful.
- Strong skills in online meeting apps (Zoom, WebEx, Microsoft Teams). Experience as a "producer” for online events (desired)
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint required
- Proficiency in web collaboration tools: MS CRM, MS SharePoint, CVent (event management software), ProctorU, Dropbox, and WordPress (desired)
- Strong skills in customer management database: MS CRM or other
- Consistent delivery of exceptional customer service and hospitality
- Warm and approachable personality that quickly establishes a professional rapport and works well around any organizational level (e.g. clients, class participants, vendors and visitors)
- Professional written and oral communication skills
- Solid math skills with the ability to reconcile payments on a regular basis and maintain required documentation
- Attention to detail is critical, with added insight into how "the details” impact overall business and Institute
- Must be resourceful in gathering information and figuring out new tasks
- High sense of urgency to complete time-sensitive tasks. Ability to prioritize work in accordance with urgency and "shift gears” quickly in a fast-paced environment.
- Ability to work as a team player and demonstrate personal initiative to complete the work of the team
- Ability to speak, read, hear and write, with or without assistance
- Ability to use phone and computer systems, postage meter, copier, fax and other office equipment
- Some scheduling flexibility is required to meet the emergency needs/demands of the building and Institute
- Occasional physical activity to include walking, climbing stairs/stepstools, bending, stooping, reaching, lifting (up to 50 pounds), and standing for prolonged periods of time
LIFE CYCLE ENGINEERING
Life Cycle Engineering (LCE) is a privately held, employee-owned company with an emphasis on "doing the right thing the right way”, which applies to the way we treat our customers and employees. We are proud to have been recognized as a "Best Place to Work” for 17 years running! Learn more below and at www.lce.com.
Our mission is to enable people and organizations to achieve their full potential.
As a professional services organization, our mission is focused on our clients' people and organizations. It is our company's cornerstone belief that we will not lead the industry in assisting our clients unless we excel at helping our own people and teams reach their full potential.
Culture
Our corporate culture encourages personal and professional growth because LCE's success depends on the talent, innovation, professionalism, and commitment of its employees. LCE is a strengths-based organization focused on turning individual talents into strengths and then turning individual strengths into organizational performance that supports our clients' success.
Benefits
- Affordable Medical/Dental/Vision Plans for employees and their families
- Free Employee Life and Disability Insurance, with supplemental coverage options available
- Health Savings Account and Flexible Savings Account options
- Company matched 401(k) & company-funded Employee Stock Ownership Program (ESOP)
- Paid Vacation, Holiday, Sick Leave
- Continuing Education and Professional Development programs at all levels
- Flexible Schedules and Relaxed Dress Code
- Employer-sponsored events, social collaboration, and open communication
- Free access to an extensive online training library, including certification prep
- Bonus Program for outstanding contributions, Employee Referral Program, numerous Recognition Opportunities, and more…
Life Cycle Engineering (LCE) shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that LCE take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, because of or on the basis of pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation, and any other status protected by applicable state law. In addition, LCE will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. LCE shall also abide by the requirements of 29 CFR Part 471, Appendix A.
Source : Life Cycle Engineering