Training Administrator - Randstad USA

Randstad, in partnership with our client, is committed to delivering impactful learning experiences through robust training programs. We are seeking a proactive and detail-oriented Training Administrator to join our team and support our Learning Management System (LMS) and training operations.

Job details:

Hourly rate $32.00

Contract Duration: 6 months potential for extension

Fully Onsite in Norwood, MA, Full time hours

Key Responsibilities:

• LMS Administration

  Manage and maintain the SuccessFactors LMS, including uploading and organizing training documents, adding courses to curricula, and ensuring all content is up to date.

  
  

• Customer Service & Support

  Provide exceptional support to users, addressing inquiries and resolving issues related to the LMS or training programs promptly and efficiently.

  
  

• Document Management

  Upload and organize training content into the document management system accurately and in a timely manner.

  
  

• Incident Management

  Maintain a zero-incident queue in the ticketing system by addressing and resolving tickets related to training administration.

  
  

• Reporting & Analytics

  Pull and generate reports from the LMS to track training metrics and assess the impact of training programs.

  
  

• Training Impact Assessments

  Conduct training impact assessments as needed and support the continuous improvement of training initiatives.

  
  

• Backlog Management

  Work on reducing the backlog of training tasks while ensuring ongoing maintenance and efficiency of training operations.

  
  

• Collaboration

  Work closely with the learning and development team to support administrative needs and, if time permits, contribute to content development projects.

  
  

Qualifications:

• LMS Expertise

  Experience with SuccessFactors LMS or a similar learning management system.

  
  

• Document Management

  Ability to upload and manage documents effectively within a document management system.

  
  

• Ticket System Management

  Experience managing and resolving incidents or issues in a ticketing system.

  
  

• Attention to Detail

  Meticulous with data entry, documentation, and reporting.

  
  

• Resourcefulness & Initiative

  Able to solve problems independently and take initiative in a dynamic environment.

  
  

• Customer Service Skills

  Strong interpersonal and communication skills to provide effective support to internal and external users.

  
  

• Organizational Skills

  Ability to prioritize tasks and manage multiple responsibilities efficiently.

  
  

Nice to Have:

• Previous experience in a customer-facing role or in providing LMS user support.
• Familiarity with content development for training programs.