Trainer I - Maximus

MAXIMUS is currently looking for a Trainer (remote/virtual) to join our team. The Trainer must demonstrate a high level of content knowledge and have experience with classroom management. Additionally, the Trainer will support program goals and initiatives for performance improvement

Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.

• Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge

• Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior

• Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided

• Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service

• Provide recommendations for graduation and/or termination from new hire training

• Plan and coordinate internal training logistics and activities

• Track virtual classroom activities

• Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting. Make recommendations as appropriate

• Administer up-training sessions as needed

• Communicate training class progress to Training Lead as appropriate

• Actively strive to develop strong working relationships with all contact center personnel

• Lead activities to ensure smooth operations of the training process

• Work hours on-site that support operational and training needs

• Occasional travel to other sites may be require

Essential Duties and Responsibilities:

- Support the design, development, and distribution of training programs and materials.

- Conduct, plan, and coordinate training to a variety of audiences.

- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.

- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.

- Maintain records of training activities, participant progress, and program effectiveness.

- Provide production floor support and answer questions.

Minimum Requirements

- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.

• Bachelor's degree or appropriate combination of education and two (2) to five (5) years of customer service, leadership, and training experience required
• Two (2) years of progressively responsible production/call center experience preferred.
• Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery desired
• High level of initiative and enthusiasm about training and employee development
• Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence
• Professional demeanor and attitude
• Project management, leadership, problem solving and organizational skills desired
• Facilitation, presentation and public speaking skills
• Adapts well to frequent change
• Ability to work independently
• PC Proficiency, especially MS products (Word, Excel, Project, PowerPoint, & Access)

Home Office Requirements:

- Access to wired internet connection/ethernet (No Wi-Fi or HotSpot)

- Internet speed of at least 25 Mbps download and 10 Mbps upload (you can test this by going to (1) speedtest.net).

- Private work area and adequate power source

- Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)

- Microsoft Windows 10 or Mac OS 10 or above are required (NOTE: Windows Home S-mode is not allowed).

- Must be a US Citizen

- Must be able to effectively read a prepared / written script out loud

- Must reside in the U.S

- Must be able to pass a criminal background check

- Must not be delinquent or in default on any federal student loans

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.

- Final suitability determination is the sole discretion of the Department of Education.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.