Traffic Monitoring Specialist / Dispatcher / Call Center - AECOM

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At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

AECOM is seeking a Traffic Monitoring Specialist / Dispatcher / Call Center to be based in Detroit, MI. This is for a swing shift position (1pm to 9pm) with some weekends and holiday hours required.

Position Details:

Position is based out of client location near downtown Detroit, MI.

• Updating, and responding to scheduled and unscheduled traffic events and congestion with devices such as closed-circuit camera TV systems/ cameras, detectors, etc.
• Act like an emergency dispatcher within a call center environment dispatching responders via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.
• Perform data entry functions.
• Ability to fluently work in multiple PC applications simultaneously.
• Possess exceptional organizational skills to effectively prioritize multiple tasks in real time and in potentially serious situations.
• Possess exceptional communications skills both in written & verbal forms to effectively receive, document & relay information from numerous sources.
• Works under direct supervision performing moderately complex technical work utilizing instructions, examples, and results from computer systems.
• Perform critical thinking functions and assessments and make decisions based upon circumstances.
• 24/7/365 Environment

Minimum Requirements:

• HS + no experience
• Background and drug/alcohol screening required
• Willing to work 24/7/365 operation - must be willing to work outside of standard business hours

Preferred Qualifications:

• 2 or more years of experience of surveillance and or CCTV monitoring
• Strong attention to detail
• Customer/Client relationship experience
• Ability to multi-task

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.