Traffic Monitoring Operator/Dispatcher/Call Center - this is a 24 hour/7 days a week/365 days a year transportation - AECOM

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

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When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

AECOM is seeking Traffic Monitoring Operator(s) located in Fairfax, VA.  The 12 hour shifts for the position(s) are 1st Shift (6:00 am to 6:30 pm), 2nd Shift (6:00 pm – 6:30 am). Shifts will be assigned after training is completed.  The pay rate is $23/hour.

The operator position uses several software platforms and web-based applications to perform tasks. Transportation Operations Center (TOC) Operators are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel through 2-way radios and communicating, coordinating, and collaborating with other staff, Virginia Department of Transportation (VDOT) personnel, and partner agencies.

ABOUT THE OPPORTUNITY

The TOC in Fairfax, VA houses a 24/7/365 program that delivers incident management, dispatching, and traveler information services on Virginia’s roadways. AECOM operations staff serve at the TOC facility on shifts to continuously respond to changing traffic conditions and impacts to traffic flow and safety through direct communication with first responders, VDOT staff, Virginia State Police (VSP) and mobility stakeholders of VDOT.

The routine responsibilities of this position include, but are not limited to:

TECHNICAL RESPONSIBILITIES:

• Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as closed-circuit television (CCTV) cameras and dynamic message signs (DMS) for travel time, crash or work zone awareness messages for the traveling public.
• Monitor camera video and other information sources for the detection and verification of events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activity, and construction activity.
• Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity.
• Dispatch Safety Service patrollers, who provide roadside services on freeways in the Norther Virginia area related to traffic crashes and roadway hazard events using two-way radio systems.
• Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or VDOT personnel.
• Monitor software-generated response plans to mitigate the effect on freeway traffic flow and update the response plans as necessary.
• Monitor weather conditions for potential and observed effects on traffic flow and take appropriate action to provide notifications to motorists and agencies about roadway conditions affected by weather.
• Update information on VDOT’s traveler information website through the VA Traffic software application
• Participate in technical and customer service training and certification activity as required by the program.
• Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program.
• Perform routine updates of asset records, equipment, and contact lists.
• Complete work orders in the appropriate system to record and request assistance on downed equipment or systems.

COMMUNICATION RESPONSIBILITIES:

• Perform communication tasks consistent with the program’s high level of customer service expectations and training.
• Dispatch and communicate with SSP patrollers, using program-directed radio and/or phone communication protocols.
• Communicate with appropriate local agencies, authorities, and wrecker companies to effectively monitor and clear traffic incidents.
• Answer phone calls and provide information to VDOT personnel, or other agencies on traffic and road conditions; transfer calls to designated personnel as appropriate.
• Communicate via radio and/or phone with law enforcement, ambulance, fire department, and towing service staff and provide clear and accurate information regarding traffic incidents and the response required.
• Communicate via radio and/or phone with Department personnel statewide, including VDOT Maintenance and Construction personnel, VDOT Traffic Operations management, VDOT management, and Federal Highway Administration staff as appropriate, to provide clear and accurate information regarding incidents, traffic, road, maintenance and construction activity, and related weather conditions.
• Perform written documentation of activity and communication in a clear, concise, and complete manner.

MINIMUM REQUIREMENTS:

• High School Diploma or GED equivalent
• Be a minimum of 18 years of age
• Must be able to be flexible with shifts - 1st Shift (6:00 am to 6:30 pm), 2nd Shift (6:00 pm – 6:30 am). Shifts will be assigned after training is completed
• Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint -based criminal History Records Check ( CHRC)
• Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process
• Constantly operating a computer and other monitoring equipment while sitting or standing at a desk the entire shift.
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
• Ability to operate software platforms and web-based applications

PREFERRED QUALIFICATIONS:

• Ability to work a flexible schedule associated with the needs of the operations
• Previous experience working in a call center, customer service, 911 Operator or dispatching environment
• Demonstrated ability to meet a high level of customer service expectations
• Ability to work in a calm manner and professional manner in a fast-paced, high-pressure environment
• Previous experience working in a position which includes heavy telephone volumes, radio, and computer usage (ie. CSC, dispatchers, call centers/call takers, data entry, emergency centers.)
• Effective oral and written communications skills for in-person, radio, and phone conversations
• Ability to interpret or understand geographic information portrayed on a map and map-based applications
• TOC operator certifications for levels 1 and 2 preferred
• Knowledge of interstates and state routes throughout Virginia with geographic familiarity of the freeway system and arterial roads
• Efficient and accurate data entry skills  
• Working knowledge of and skill set to utilize and operate an ATMS software platform and/or web-based applications
• Knowledge of incident management response techniques and municipality and area traffic management organizations
• Associate’s degree in Civil Engineering, transportation related field or a combination of education and practical experience in a similar field

All your information will be kept confidential according to EEO guidelines.

• This position does not include sponsorship for United States work authorization.
• This position does not include relocation benefits
• This is NOT a remote position, but located on the client site locations

With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Join us and let’s get started.