Traffic Coordinator 3 (Bilingual Spanish) - Comcast Corporation

Traffic Coordinator Core Responsibilities: 

• Receive/confirm daily client content lists and create work orders to get the content in the library and ready for air. 

• Responsible for successful loading and checking of daily client playlists. 

• Provide a central point of contact between the Render Operations team, the 24/7 Broadcast Operation team and the client to answer and questions or fix any potential issues that might arise. 

• Trouble-shoot any questions or issues that may arise throughout the day with channels and content. 

• Assist traffic leadership by documenting regular, daily metrics tracking work done for each client. 

• Uphold standard operating procedures/practices and help test more efficient processes to the success of the organization. 

• Utilize daily tools to review client’s ads, promotions, programming and scheduling to make sure on-air issues do not arise and are solved in a timely manner before hand-off to operations. 

• Assist, when necessary, in processing late logs and/or content orders as well as late, potentially daily log changes per client request. 

• Helps guide channels to consistently meet and even exceed posted service level agreenamens and operational deadlines. 

• Develops, evaluates and recommends technical and systematic procedures to assist in the success of client’s on-air performances. Identifies problems and recommends solutions. 

• Participates within the team, offers guidance and support of their peers. 

• Works on any special projects requested from traffic leadership or clients. 

• Assists with training for new traffic coordinators as requested. 

• Regular, consistent and punctual attendance. Must be able to work nights and/or weekends, variable schedule(s) and overtime as necessary to help the client’s successful on-air product. 

• Other duties and responsibilities as assigned. 

 Must Have Skills:

• Organization/Multi-tasking Skills  Organization of one's daily tasks as well as helping keep our clients organized to ensure seamless playout of their channel(s) all while having the ability to jump onto something new at a moment's notice with minimal disturbance to workflows. 

• Strong Communication/Customer Service/Interpersonal Skills  A traffic coordinator is the middle-person between clients and their consumers, therefore traffic needs to have great relationships with their client(s) as well as internal relationships with other departments within the workflows to ensure seamless playout of their channel(s). 

• Computer Skills  Knowledge of the Microsoft Suite as well as the ability to quickly learn internal programs vital for client's success. 

• Problem-Solving/Troubleshooting Skills  Traffic coordinators will be faced with many issues both internal and external that they will need to parse through, research and escalate through the proper channels in a calm but efficient manner. 

• Data Entry Skills  On a daily basis, Traffic coordinators will be taking data from their clients (via email, excel spreadsheets, Word documents, etc.) and using that to create internal work orders, update system metadata or edit active on-air playlists. All of this must be done with great attention to detail without error. 

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

• Learn more at jobs.comcast.com/life-at-comcast/benefits

  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

• Comcast is an EOE/Veterans/Disabled/LGBT employer.

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