Trade & Working Capital Operations - Head of Standby Letters of Credit Operations - Vice President - JPMorgan Chase Bank, N.A.

You are an experienced Standby Letter of Credit Manager with 15 or more years of Trade experience, strong business knowledge on Trade products, processes and system knowledge and seeking the next step in your career. This is the team for you.

As a Trade & Working Capital Operations - Head of Standby Letters of Credit Operations - Vice President in the Corporate and Investment Bank at JPMorgan Chase, you will manage the day to day operational activities for the Standby/Guarantee functional team. You will need comprehensive knowledge of Uniform Customs and Practice for Documentary Credits (UCP 600), International Standby Practices (ISP98), and Guide to International Chamber of Commerce (ICC) Uniform Rules for Demand Guarantees (URDG 758), Boycott regulations, Office of Foreign Assets Control (OFAC) compliance, and strong decision-making capability.

You will analyze processes, identify improvement areas, and suggest/execute the action plan to improve efficiency and turnaround time. You will also support managers in driving efficiency into the process model by bringing in the best practice after detailed analysis of process. This includes but not limited to assessing service quality and identifying areas for process improvement, service, or tech initiatives. You will also develop and exercise business plans and internal procedures, while demonstrating the ability to lead projects, offer innovative solutions and cost efficiency opportunities.

Job Responsibilities

• Analyze processes and identify improvement areas and suggest/execute action plan to improve efficiency and turnaround time
• Support Management in spurring efficiency into the process model by bringing in the best practice after detailed analysis of process. This includes but not limited to assessing service quality and identifying areas for process improvement, service or tech initiatives
• Manage crisis situations through proper escalation matrix and motivate team
• Develop and implement business plans and internal procedures and demonstrate an ability to lead projects, offer innovative solutions and cost efficiency opportunities
• Support a wide range of stakeholders including Product, Sales, Client Service, Partner site and Tech Support
• Build effective relationships with management and internal stakeholders
• Monitor daily Service Level Agreements, Productivity, Hold items and suggest recommendation for improvement

Required Qualifications, Capabilities, and Skills

• 15 years of experience in Trade, Strong business knowledge on Trade products, processes and system knowledge
• Leadership and staff development skills with prior team management experience
• Analytical skills with the ability to anticipate issues and spur initiatives
• Skilled in identifying talent, recruiting, coaching, mentoring and developing team members
• Ability to develop strategy for end to end solutions and process oriented
• Reasonable understanding of operational risks and related controls, audit and internal control framework. Ability to develop and implement comprehensive systems to spur organizational improvements

Preferred Qualifications, Capabilities, and Skills

• Excellent attention to detail, and an ability to know when a deep dive approach is appropriate
• Confidence to challenge, and be challenged, whilst remaining a positive 'can-do' outlook
• Ability to spur results through a hands-on approach, partnering with demanding stakeholders, managing expectations while developing strong working relationships
• Excellent communication, negotiation and influencing skills with the ability to develop and maintain collaborative relationships with business and technical parts of the organization

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans