Trade Ally Outreach Manager - Walker-Miller Energy

Company Overview:

Walker-Miller Energy Services is a 24-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency.  We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.   

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE:

B - Boldly Go

E – Embrace Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Job Description

The Trade Ally Outreach Manager is responsible for managing the relationship with our participating contractors (Trade Allies) as they complete energy efficiency assessments projects at the needed rate at any given time; accomplished through by direct contact with current and potential Trade Allies. This position also engages in Trade Ally training, recruiting, and orientations throughout the local utility company service territories. In order to provide the full range of Program services, a Trade Ally Outreach Manager closely coordinates activities with the Client Program Manager, a team of Trade Ally Liaisons, and other internal teams. This position will be based out of a home office, with travel in the service territory, and may be required to report to the Minneapolis/St. Paul office locations a couple of times a month.

This position will be a hybrid of working from home and field work in the specified territory. The position will also require 40-60% travel throughout the local utility company territory.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Maintain and nurture the relationship with our Trade Ally network while providing oversite and guidance (and coordination, if needed) for assessment flow to meet production goals in a safe, effective, and efficient manner
• Work with a team of peers in a collaborative and engaging environment while being open to bringing innovative ideas to the table during internal discussions
• Navigate and manage Trade Ally, utility customer, and utility client relations
• Present Program goals and opportunities, develop/facilitate/nurture business relationships, and explain technical/operational issues to Trade Allies, customers, and client
• Meet goals for development of new and existing Trade Allies
• Manage Trade Ally system records (logged calls, needed documentation, proper certification or accreditation, and proper completion of the various Program participation agreements and addendums)
• Keep Trade Allies aware and updated on all current Program requirement, measure incentives, and Program training opportunities while providing them with the information to participate in the Program
• Have the ability to learn, implement, and maintain knowledge of safe jobsite work practices, Program guidelines, incentives, policies, procedures, and requirements
• Proper and timely reporting of responsibilities progress to the Program Manager through weekly, monthly, and quarterly activity reports that track and analyze progress towards individual and Program goals
• Ongoing training and education will be provided to keep staff current on latest building science techniques

Basic Qualifications:

• Bachelor's degree with 3+ years of experience. High School diploma with additional 4 years' experience may be considered in lieu of a degree
• Minimum of 2 years of supervisory experience
• Strong oral and written communication skills with the ability to work in a team environment
• Excellent customer relations skills including ability to understand concerns and ability to suggest solutions
• Must be well organized, reliable, conscientious, and be capable of managing resources and schedules to meet multiple deadlines while working in a home office environment
• Capable of managing and tracking multiple concurrent, complex tasks
• Demonstrated computer skills including use of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint

Preferred Education and Experience

• Current Building Performance Institute (BPI) certification, as a Building Analyst and Envelope Professional,
• Prior experience in energy efficiency or similar technologies
• Basic knowledge of integrated building science is highly desired
• Previous experience in remodel construction and/or residential HVAC is a plus
• Salesforce CRM experience desired

Travel Requirements 

• Over 40% required.

 Physical Demands and Work Environment

• Required to sit and stand for extended periods of time. 
• Ability to lift up to 30 pounds.
• The noise level is typically moderate.

 Desired Characteristics

• Innovative Thinker
• Adaptability
• Strategic Vision
• Collaborative Team Player
• Customer-Centric Approach
• Passion for Sustainability

 Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

Walker-Miller Energy Services is an Equal Opportunity Employer.

At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates' demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

E-Verify Notice

E-Verify Notice (Spanish)

Right to Work Notice

Right to Work Notice (Spanish)