Tractor Trailer Maintenance Support Representative - Shared Imaging

Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible.

Shared Imaging is looking to add a Full Time Tractor Trailer Maintenance Support Representative to our operations team. This role will be fully remote.

Work Schedule:

• Monday thru Friday, no weekends
• Shift: 11:30am to 7:00pm (CST or EST)
• Overtime, based on the needs of the company

Summary of Job Responsibility

Reporting to the Senior Transportation Manager, the Support Representative is responsible for working with internal and external customers to provide support and administrative oversight of proactive and reactive service requests for Mobile, Full Time, and Interim medical imaging trailers.

Essential Functions:

• Work closely with Managers, Transportation Specialists, Customer Experience Team, and all other departments.
• Work with internal and external customers to schedule Preventative Maintenance (PM) and/or repairs on trailers including major components of the trailer as well as life safety PMs (Fire & E Lights)
• Utilize web-based system called OMS and ServiceMax, and other applications such as Word and Excel as needed - log all communication in Service Requests (SRs)
• Manage incoming and outgoing customer service phone calls & customer requests.
• Create proactive and reactive SRs and dispatching accordingly
• Identify, resolve, and follow up with vendor or customer concerns in a professional and timely manner.
• Follow up with vendors to ensure all documentation (including all notes, attachments, service reports and pictures) are received and uploaded into the OMS SRs and closed appropriately.
• Interact with vendors and customers over phone and emails
• Escalate service calls when needed, audit PM or repair reports from vendors for any follow up actions that may be identified. Create new SRs for any follow up actions and assign appropriately in OMS.
• Understanding the mobile route scheduler for scheduling repairs/PM.
• Flexible; able to work OT when needed (come in early/leave later, switch schedules for coverage)
• Follow through on resolution of any customer needs. Other duties as determined by your managers.

Minimum competencies, knowledge, skills, and abilities:

• High School Diploma/GED required
• Customer service experience
• Excellent written and verbal communication skills
• Organizational skills
• Proficient in working within computer software programs and typing
• Ability to multitask & prioritize is a must
• Exhibit positive customer first attitude and have excellent teamwork skills
• Effective organizational and interpersonal skills, ability to communicate effectively with customers, managers, and peers.
• Time management and ability to prioritize & multitask with focus to detail.
• Ability to articulate thoughts into clear & concise written and verbal communication

We value our employees, and we want them to be healthy and happy. We offer competitive salaries, travel allowance and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work!

• Health, dental, and vision insurance
• Company paid dental (with applicable health plans)
• 401k matching
• Employee Assistance Program
• Company-paid life insurance and voluntary supplemental life insurance
• Company-paid short term
• Voluntary long term disability options
• Flex PTO & paid holidays
• Company swag
• Health club reimbursement
• Wellness program with generous incentives
• Employee recognition programs
• Referral bonus program
• Job training & professional development

We require that all Shared Imaging LLC employees have a completed background check and drug screen on file.

Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions, and termination.