TRACS Data Analyst 40-24 - Housing Authority of The City of Austin

Southwest Housing Compliance Corporation

TRACS Data Analyst Job # 19-23

Job Description

Southwest Housing Compliance Corporation (SHCC) is looking for a customer service and data analysis-oriented candidate to work in a fast-paced environment. SHCC has served the U.S. Department of Housing and Urban Development (HUD) as high-performing Contract Administrator for over 22 years. In this role, we are proud to serve over 60,000 households in the states of Texas and Arkansas to ensure they receive healthy and safe housing in accordance with HUD's mission.

DEADLINE FOR APPLICATIONS: Open Until Filled

What you will do in this position:

• Provide qualitative analysis of incoming data received from sites in order to reconcile monthly payment vouchers submitted by Owner/Agents
• Identify discrepancies in tenant data and voucher files and determine a thorough solution
• Communicate clearly and concisely via phone and email with Owner/Agents and supervisors
• Create accurate files to document payment per HUD and SHCC requirements
• Enter accurate data, including dates and dollar amounts, in SHCC's STARS System for proper workflow tracking
• Meet all internal SHCC deadlines to ensure HUD deadlines are met

More about this position:

The right candidate will possess the following skills:

• Experience providing compassionate and professional customer service to a wide variety of clientele
• Ability to organize and prioritize tasks
• Strong oral and written communication skills
• Experience in affordable housing or government industry is preferred, but not required.
• Strong computer skills are necessary (Google Suite, Microsoft Office Suite)

More about the team:

The Housing Assistance Payments Department processes over 800 subsidy vouchers per month for a total of over $40M, without missing any HUD deadlines. The environment is very fast-paced for about 3.5 weeks of the month, with a short downtime to get other monthly assignments completed and to prepare for the next round of submissions.

Our team is incredibly tight-knit and we work closely throughout the month to meet our deadlines and ensure accurate payments to the Owners.

Here is some of the feedback our department received on our 2022 Customer Satisfaction Survey:

"The employees that process vouchers are wonderful and extremely helpful!"

"I work with several Contract Administrators and SHCC is by far one of my favorites. Very well organized and knowledgeable."

Benefits:

• Paid sick leave, annual leave & federal holidays
• Long and short-term disability
• Health, dental and vision coverage
• Supplemental insurance options

Schedule & Salary:

• Work from home eligible
• 8 hour shift, predictable schedule
• Monday - Friday, with flexibility on schedule between 7 a.m. and 5:30 p.m.
• $22.12/hour with annual merit increase potential

APPLICATIONS FOR EMPLOYMENT: SHCC is a subsidiary of the Housing Authority of the City of Austin (HACA). Applications for open posted positions can be submitted online at the following website: https://hacanet.applicantpro.com/ We also accept applications at the Housing Authority of the City of Austin, 1124 S. IH-35, Austin, Texas 78704. No applications will be accepted after the noted closing dates on the job announcement. We encourage you to visit our website at (www.shccnet.org) to learn more about what we do; view and apply for vacant positions or sign up for job alerts at our career site. SHCC is a drug-free workplace. A Criminal Background Check including a sex offender registry check. A Driving Record, Texas Driver's License, and a Physical/Drug Screening will be required upon offer of employment. EQUAL OPPORTUNITY EMPLOYER