Toyota Express Maintenance Lead - Ourisman Toyota of Richmond

Ourisman, Trusted Tradition

Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Summary

Ourisman Automotive Group is seeking a dedicated and detail-oriented Lube Technician to join our service team. The Express Maintenance Technician Lead is responsible for overseeing the team, ensuring efficient and high-quality service on Toyota vehicles. This role includes performing maintenance tasks, mentoring junior technicians, and coordinating workflow to maintain customer satisfaction and meet dealership performance standards. The Technician Lead plays a vital role in ensuring all services align with Toyota guidelines while fostering a collaborative and productive work environment.

More about the role

• Lead and support the Express Maintenance team by providing guidance and technical expertise.
• Foster a positive and collaborative work environment, promoting teamwork and professional growth.
• Perform routine maintenance services, including oil changes, tire rotations, fluid checks, and brake inspections, adhering to Toyota standards.
• Conduct basic diagnostics and minor repairs on vehicles, escalating more complex issues to senior technicians or the service department.
• Ensure all work meets Toyota's quality and safety guidelines.
• Address customer concerns related to Express Maintenance services in a professional and timely manner.
• Ensure the Express bays are organized, clean, and equipped with the necessary tools and supplies.
• Assist the Service Manager in improving processes and achieving department performance goals.
• Promote a safe work environment by addressing potential hazards and ensuring the proper use of tools and equipment.

What we look for

• Minimum of 2 years of experience as an automotive technician, preferably with Toyota vehicles.
• Prior leadership or mentoring experience in an automotive service environment is a plus.
• Strong technical knowledge of automotive maintenance and repair procedures.
• Effective communication skills for interacting with technicians, advisors, and customers.
• Strong problem-solving and decision-making abilities.

Benefits

• Health, dental, and vision insurance
• Life insurance options
• Short-term and Long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.