Torrance | Shift Supervisor - 7 Leaves Cafe

7 Leaves Cafe isn't just your average coffee shop. We're a passionate community dedicated to enriching lives through authentically crafted beverages and a warm, inviting atmosphere. Founded in 2011 by a group of friends, we've blossomed into a thriving chain with over 40 locations across the Southwestern United States.

This job contributes to 7 Leaves Cafe's success by assisting the Store Manager to execute store operations during scheduled shifts. They are responsible for delegating tasks and working with our Team Members to create and maintain the 7 Leaves standard of operations and customer experience.

Key Responsibilities:

• Effectively execute store operations during scheduled shifts to meet 7 Leaves standards of operation
• Provide quality beverages and memorable experiences to all customers
• Resolves customer complaints or related conflicts that occur during assigned shift
• Ensures all operations comply with food and beverage safety regulations
• Execute cash management processes according to company procedures and efficiently manage, organize, and maintain store inventory
• Maintains a calm and patient demeanor during periods of unusual events or high volume to set an example for the team and keep store operations running smoothly
• Communicates effectively and regularly with the Store Manager and management team to ensure all members of management are in sync and on the same page
• Evaluate customers' needs and the customer's perception to anticipate and meet their needs
• Assist the Store Manager in the training and development of Team Members by creating a positive team and learning environment
• Ensure Team Members are delivering the 7 Leaves customer service experience and following all safety procedures
• Perform all work-related tasks as assigned by the Store Manager

Required Knowledge, Skills, and Abilities:

• Effectively lead and delegate a team during scheduled shifts
• Excellent interpersonal and communication skills
• Proactive and independent with the ability to take initiative
• Strong organizational skills, with the ability to prioritize multiple conflicting assignments
• Great judgment and confidentiality
• Positive team attitude
• Ability to work as part of a team and build relationships
• Has integrity and is trustworthy

Physical Requirements

• Prolonged periods of being on your feet
• Must be able to regularly lift at least 45 lbs.

Compensation and Benefits:

• Competitive hourly rate starts at $20.00
• Accrued PTO
• Generous product discounts
• Comprehensive insurance contribution up to 70%
• Open communication and a collaborative environment
• Work-life balance
• A stress-free environment
• Vision and Dental Insurance

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7 Leaves Cafe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, citizenship, ancestry, age, marital status, physical or mental disability, medical condition, genetic information, pregnancy or perceived pregnancy, gender, gender identity, gender expression, sexual orientation, protected military or veteran status or any other characteristic or condition protected by Federal, state or local law.

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