Tier II Help Desk Technician - Kavaliro

Kavaliro has partnered with a client in Colorado Springs and is seeking a Tier 2 Help Desk Technician.

Responsibilities/Job Duties:

• Be the initial point of contact for all phone calls into the IT department.
• Log help desk tickets and ensure timely follow-up of projects before and after completion.
• Handle front line trouble calls for Automotive specific software, Microsoft Operating Systems, Microsoft Office, and Internet browser related issues and requests.
• Manage employee setup and user security within all managed systems including Active Directory, Exchange, Cisco Call Manager, and Microsoft Reporting Services
• Complete field tech tickets one day per week; includes driving to different dealerships to install new gear, repair broken equipment and general tasks that require hands-on attention.

Qualifications:

• Strong listening skills with ability to empathize, focusing on customer service, exceptional oral and written communication skills with all levels of customer, peers and managers via documentation, telephone and email

• 2+ years of customer support experience in IT help desk environment
• Experience supporting and troubleshooting issues in a Windows 10 based environment.

Education Requirements:

• AA Degree or a 4-year degree preferred

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
 

On-Site

By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.