Tier II Help Desk / Network Engineer - SSE

Tier II Helpdesk Engineer
SSE is a leading technology company headquartered in St. Louis, Missouri, providing Networking, IT and Cybersecurity solutions to our clients for more than 30 years.  Our mission is to accelerate business and human performance through technology-enabled solutions and services.

We are seeking a talented and experienced Tier 2 Helpdesk Engineer to join our network team at our corporate office in St. Louis, MO.  This is Onsite / Hybrid role.

The primary responsibility is to provide support of all SSE’s toolsets within our “Tech Stack”.  The right candidate will show a focus on customer service & care, and grow technically within a company that places technical service, customer-first interaction and delivery as its most critical success measure.

Essential Job Functions/Skills:

• Project management and project implementation experience
• Excellent organizational skills and attention to details
• Deliver solutions based on established practices and procedures
• Strong consulting skills and ability to develop and clearly present solutions
• Triage, review, and troubleshoot issues with various IT tools RMM
• Demonstrated practical knowledge and experience with Microsoft Servers & Desktops
• Demonstrated practical knowledge in LAN/WAN technologies
• Extensive experience with creating IT documentation

Technical Skills:
Note:Please review qualifications below – while we seek these skills across the team, we seek individuals with most of the skills, not necessarily all of them.

• Remote Management Tool: Kaseya or similar
• Scripting & Automation: Powershell, batch scripting or similar
• Corporate Anti-Virus Software Management: Crowdstrike, SentinelOne or similar
• Corporate Backup Management: Unitrends, Datto
• Corporate Spyware Software Management:  Malwarebytes or similar
• Reporting: Brightgauge, Liongard, Backup Radar, Kaseya
• Windows Patch Management: Automox, Kaseya
• Spam Filtering: Barracuda, AppRiver or similar
• Server Operating Systems:  Windows Server 2012, 2016 and 2019
• Directory Services:  Active Directory, Group Policy Management
• Core Network Services: DNS, DHCP, Remote Desktop Services
• Networking Technologies: Cisco Meraki devices (firewall, switching, WAPs, etc.) or similar
• Ticketing Workflow Administration: AutoTask or similar
• Hypervisors: Hyper-V, VMWare

Education & Experience:

• Bachelors, Associates or Technical degree in related field preferred
• 3-5  years network or systems administration experience
• Previous work experience with a Managed Service Provider is a plus

Benefits:

• Insurance: Health, vision, dental; PTO; 401k; paid holidays, weekly pay