Tier II Desktop Support at Veracity Consulting

Veracity is a business and technology consultancy that specializes in optimizing companies’ business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. We are also guided by our core values and purpose, which includes being transparent, curious, and humble while ensuring our clients, employees, and communities all thrive.

Currently, we are searching for a Tier II Desktop Support to join our team ON SITE for a six week training period in Kansas City, KS, once satisfied can move to a  100% remote capacity.

Provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment. This position will handle calls as their primary duties as well as work tickets and may be asked to help with projects.

Job Responsibilities:

• Perform troubleshooting and repairs of Windows 10 as well as some Apple products
• Perform troubleshooting on Network Printer and Multifunctional Devices as well as Home Office Printers
• Perform troubleshooting and have a working knowledge of Office365
• Knowledge of accessing systems remotely via remote tools such as Teamviewer
• Perform troubleshooting on remote VPN connectivity
• Perform troubleshooting on network drive access
• Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups
• Perform troubleshooting in AS400 environment
• Perform Software installs
• Perform troubleshooting on mobile devices, iPhone/iPad and Android
• Work daily with internal customers via phone, and email
• Accurately record all work and troubleshooting in tickets in ServiceNow Ticketing system
• Maintain positive, professional attitude always
• Other duties may be assigned as required

Minimum Job Qualifications:

• Associate degree in related field of study preferred
• Bachelor’s Degree preferred
• Minimum 2 years of experience in MS Windows environment handling Level I calls
• Certifications are preferred
• Experience handling desktop and laptop break/fix support
• Experience using and troubleshooting MS Office (O365) products
• Experience using ticketing systems, ServiceNow preferred
• Experience managing and troubleshooting Windows 7 and 10 workstations
• Working knowledge of Active Directory Users and Comp
• Working knowledge of Apple products including iPhone, iPad, and Mac Computers
• Able to communicate and translate complex technical topics into easy to understand concepts
• Able to proficiently manage and troubleshoot Microsoft desktop operating systems
• Able to clearly document technical processes
• Able to communicate clearly and effectively, both verbally and in writing
• Regular and predictable attendance

To be considered an applicant for a position, you must: (1) complete the application in full; (2) apply for a specific, available position; and (3) meet all stated minimum qualifications.  Applications that are incomplete or are submitted for "any" position will not be considered.   Applicants are good for 90 days.  If you are not selected within 90 days of submission, and remain interested in a position, you must submit a new application. 

Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran and any other characteristics protected by law.

It is Veracity Consulting’s policy that we will not discriminate against qualified individuals with disabilities with regards to any aspect of their employment. Veracity Consulting is committed to complying with the American with Disabilities Act of 1990 and its related Section 504 of the Rehabilitation Act of 1973. Veracity Consulting recognizes that some individuals with disabilities may require accommodations at work.  

In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

No 3^rd parties, please.