Tier 2 Support Specialist (Card Account Operations) - Long Term Project - Wilmington, DE (Hybrid) from INSPYR Solutions

Title: Tier 2 Support Specialist (Card Account Operations)
Location: Wilmington, DE (Hybrid-Onsite/Remote)
Duration: Long Term Project - 6+ months
Compensation: $20-27/hr. 
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

• Initial boarding of clients on TSYS card system and set-up of Accounts on Online Platforms
• Support Internal Partner and Client experience with various complex online platform requests
• Engage vendor partners by opening tickets within the vendors ticketing systems to help mitigate client issues
• Be knowledgeable in card processes and know when to direct internal partners to the appropriate colleagues or teams to best answer the partner and/or their client's questions

• Credit balance refund requests
• Supporting product features
• Maintenance of accounts
• Support Clients within the departmental assigned SLA's
• Adhere to all Bank and federal/regulatory compliance standards
• Provide support to all teams within the Credit Card Operations group

• Minimum 2 years of banking experience or relevant schooling to banking experience
• Minimum 2 years of experience with MS Office (Excel, Word, PowerPoint, Outlook, etc.)
• Working knowledge/experience with commercial cards preferred but not necessary
• Industry and/or business banking knowledge with regards to credit card operating and payment systems
• Ability to maintain up to date knowledge of the Bank's Card policies and procedures to provide efficient internal partner as well as client support
• Proven experience in demonstrating or creating initiatives – think outside the box
• Be a champion for change
• Ability to concurrently manage multiple projects and timeframes
• Have a developed sense of urgency
• Excellent organizational, problem solving, analytical, planning, and scheduling skills.
• Excellent verbal and written communication skills necessary to communicate with all levels of Bank management
• Proficiency in Access and/or other advanced Microsoft products is a bonus, but not necessary

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• …and much more!

About INSPYR Solutions:

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.