Tier 2 Service Desk Technician - Corserva Inc

Corserva, Inc., located in Trumbull, CT is searching for full-time Tier II Service Desk Technician for the Northeast Region.

What you’ll do...

About You:

Knowledge of SAN technologies preferred, but not required.

Deep understanding of Windows, networking, firewalls, end-point protection, network architecture, and virtualization.

Experience with Connectwise, N-Central, and NinjaRMM Preferred

Desire to provide high-levels of customer services.

Strong organizational, presentation, and client service skills

Demonstrated customer service skills, including verbal and written communications.

Ability to multi-task and adapt to changes quickly

Self-motivated with the ability to work in a fast-moving environment

Experience Recommendations:

BA/BS, preferably in computer science, information technology, or equivalent work experience.

4-6 years of IT support experience, preferably in the MSP space.

Professional IT Certifications, such as: Microsoft MCP, MCSA, Cisco CCNA, VMWare VCP, HPE Server and Storage, preferred.

Knowledge of SAN and other storage technologies a plus.

Must have previous technical support experience.

Experience in the implementation and support of VMWare and/or Hyper-V production environments