Tier 2 Onsite IT Technician - Traverse City - Applied Innovation

Applied Innovation is seeking a detail oriented, self-motivated individual to assist in the day-to-day operations of serving clients in our Managed Network Services department as a Tier 2 Onsite IT Technician. The Tier 2 Onsite IT Technician will report directly to the Applied Innovation service team manager and will physically work out of the Traverse City, Michigan office located at 418 E Eighth St, Traverse City, MI 49686. The hours for this position are Monday to Friday from 8 AM to 5 PM with an on call rotation after training is complete. 

Essential Duties and Responsibilities: 

• Installing and supporting customers IT environments including user workstations, servers, and other infrastructure devices. 
• Troubleshooting, resolving, or escalating client technical issues as needed 
• Updating client documentation in document retention system 
• Recommending procedure modifications and improvements 
• Providing guidance and support to Tier 1 Onsite IT Technicians 

Skills: This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following: 

• Experience in PC, MAC, and server operating system environments  
• MAC OS proficient
• Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word 
• Active directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices  
• Excellent customer service skills are essential.  
• Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously  

• Ability to quickly learn, understand, and manage new systems related to information technology 
• High degree of flexibility and problem solving. 

Requirements Include: 

• Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field. 
• Three or more years’ experience in an IT related role 
• One of the following certifications required: 
  • A Certification 
  • NET Certification  
  • Microsoft Certified Professional (MCP) 
  • Cisco Certified Network Associate (CCNA) 
  • Server Plus 
  • Other IT related certification 

Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.  

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