Tier 1 Technical Support Representative - 4 Corner Resources

4 Corner Resources is currently seeking Tier 1 Technical Support Representatives for one of our clients, an award-winning university in the Central Florida area.

This is a great foot in the door opportunity to join a dynamic team of IT professionals in a prestigious university setting!
 
Tier 1 Technical Support Representative Overview:
The Tier 1Technical Support Representative provides the first level of technical support to users that are encountering a variety of technical-related issues as they use their computers, the online platform, and course-related materials, and as they progress through their courses and education


Tier 1 Technical Support Representative Requirements:

• Must have a working knowledge of Apple products and/or MAC operating systems
• Familiarity with the Windows operating system and baseline level functions
• Must have prior technical support experience
• Must be able to work a late-night shift (as late as 3:00 am) and weekends
• Bachelor’s degree preferred

• Provide outstanding customer service and technical support to user during any interaction
• Support the functionality and use of the learning management system online platform
• Troubleshoot and research issues to identify root causes
• Ability to multi-task; handle a phone queue and log transactions

•  $16.00/hour

• The schedule will be four 10.5-hour days per week.
• Must have open availability as shifts will be filled as available.
• There are daytime shifts, however we are focused on filling the nights and weekend shifts that go as late as 3:00 am.
• Training schedule will vary from actual schedule.
   

• This is a 6-month contract with intent of permanent hire.
• Opportunity to work for an award-winning university
• Career growth opportunity
• Eligible for client’s competitive benefits package upon conversion

 



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