Tier 1 Service Desk Technician at General Dynamics Information Technology

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Help Desk

Job Qualifications:

Skills:

Computer Hardware, Remote Access, Remote Support, Troubleshooting

Certifications:

None

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

Job Description:
GDIT is looking for a Desktop Systems Administrator to provide face-to-face and remote Tier 1 and 2 incident resolution to customers with hardware, software, and application problems across NIPRNet, Coalition Networks, and SIPRNet enterprise networks for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

Duties and Responsibilities: Provides onsite, hands-on O&M support for client computing devices to include personal computers, thin/zero clients, laptops, Portable Electronic Devices (PEDs), and peripherals. Provides end-user IT system and software maintenance for the USCENTCOM COOP. Coordinates and manages Automated Data Processing Equipment (ADPE) accountability of new equipment, replacement equipment, and upgrades. Tracks the disposition of equipment throughout its lifecycle (e.g., Computer Equipment Replacement Program [CERP] and Life Cycle Replacement [LCR]). Processes end of life, defective, and/or damaged equipment through the Defense Reutilization Management Office (DRMO). Develops procedures to facilitate management and testing of desktop load set configurations to include tracking and compiling of user issues, software conflicts, devices conflicts, and other similar tasks. As needed, may provide CPN and SCO support to Coalition partners, and provide expertise and advice relating to Coalition Partner Networks.

Additional Responsibilities:

- Work closely with stakeholders to understand system requirements and design integrated solutions that meet functional and performance objectives.

- Collaborate with software developers, system administrators, and other stakeholders to implement integration interfaces and APIs.

- Conduct thorough testing and validation of integrated systems, identifying and resolving any issues or discrepancies in functionality or performance.

- Document integration processes, including configuration settings, and troubleshooting procedures.

- Provide technical support and assistance during the deployment and post-deployment phases, addressing any integration-related issues or concerns.

- Stay abreast of emerging technologies and industry trends in systems integration, evaluating their potential impact on our integration strategies and recommending adoption where appropriate.

- Participate in meetings and workshops to share knowledge and best practices related to systems integration.

- Directly support teams with unique Service Delivery related strategy and design, and partner with the operations team to bring designed capabilities online and deployed across the environment 

- Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise.

Education and/or Certifications:
Required:

- Bachelor’s Degree with a focus in computer science, engineering, or a related field of study and at least 3 years of experience

- Applicable DoD 8140 or DoD 8570 Certification

Desired:

-Microsoft certifications

- ITIL 4 Foundation Certification

Required Skills:

- Performing systems planning and coordinate/connect IT systems

- Expanding and/or modifying established systems to serve new purposes or improve workflow

- Working within Window, Linux, and/or virtual environment

- Establishing standards for information systems procedures

Desired Skills:

- Experience with USCENTCOM and familiarity with its mission

- Knowledge and familiarity with USCENTCOM’s IT environment

Clearance Requirement:
- Active TS/SCI
 

Travel Requirements:

- Required USCENTCOM Exercise support of up to 10% Travel during the Year to OCONUS Locations

#centcomcits

The likely hourly rate for this position is between $51,000.00 - $69,000.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA FL MacDill AFB

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.