Tier 1 IT Support Specialist - Grand Rapids MI - Applied Innovation

Summary:
Applied Innovation is seeking a detail oriented, self-motivated individual to assist in the day to day operations of serving clients in our Managed Network Services department as a Tier 1 IT Support Specialist.

The position is located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512. The hours for this position are Monday to Friday from 8 AM to 5 PM or 7 AM to 4 PM with an on call rotation after training is complete. 

Essential Duties and Responsibilities:

• Installing and supporting network systems, including workstations, servers, and infrastructure devices at the client’s location
• Troubleshooting, resolving, and escalating technical issues as needed
• Update client documentation in document retention system
• Recommend procedure modifications or improvements
• Participating in execution of client’s Business Technology Roadmap

Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
 

• Experience in PC, MAC, and server operating system environments
• Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word
• Excellent customer service skills are essential.
• Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously
• Ability to quickly learn, understand, and manage new systems related to information technology
• High degree of flexibility and problem solving

Education/License/Experience Requirements:

• Two-year degree in Networking, Computer Science, Information Systems or equivalent experience. In lieu of degree, one must have one of the following certifications listed in the preferred below. 
• One of the following certifications preferred:
  • A Certification
  • NET Certification
  • Microsoft Certified Professional (MCP)
  • Other IT related certification

Physical Demands:
 

• The physical demands described here are representative of those that must be met be an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to communicate with team members and vendors.  The employee occasionally is required to sit; use hands to handle; and reach with hands and arms. The employee occasionally is required to squat, crouch, and stoop. The employee will frequently operate a computer. The employee is frequently required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

• While performing the duties of this job, work will usually occur indoors, away from the elements during normal business hours, but this position may involve overtime. Project demands may require evening and weekend work. This position is considered an active position. The noise level in the work environment is usually low to moderate.

FLSA Classification:

• Non-exempt

The information contained in this job description is not an exhaustive list of the duties performed for this position nor does it represent or imply a contract of employment. The individuals currently holding this position perform additional duties and additional duties may be assigned. The Managed Network Services Department and Applied Resources Department reserve the right to make changes to the above job description as necessary to fulfill the work duties.

 

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