Ticketing Supervisor - AXS - Denver, CO

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

The Role

The Ticketing Supervisor is responsible for the planning, execution and ongoing oversight of the ticketing and box office operations on the behalf of the City of Denver

What You’ll Do

• Adhere, communicate, and reinforce the policies and procedures of AXS, the City of Denver, and related properties
• Liaise between AEG, Live Nation, and various promoters with the AXS staff on building and maintaining events including management of updates to holds, maps, capacities, etc on behalf of the City of Denver.
• Build and manage event builds to ensure deadlines for presales and on sales are met
• Ensure pre and post show reporting and post show settlement is accurate and timely, working with finance teams to provide necessary backup documentation and reports pre and post event
• Schedule and attend pre-event walkthrough meetings with venues to ensure a thorough and comprehensive evaluation of the space and equipment needed to perform box office operations
• Perform pre and post-event check list to include, but not limited to: Preparing ticketing seller banks, preparing will call, coordinating with fan clubs on box office needs, verify and count all ticket seller reconciliations, reconcile consignment tickets, send post event reports to clients and promoters
• Responsible for compliance to all company policies and procedures in order to adhere to all audit programs
• Facilitate ticketing initiatives including fan club sales, VIP ticketing packages, venue & artist presales, promotional offers, and internal sales processing including group and season ticket orders
• Oversee box office operation and management during performances including being responsible for box office safe and all monies inside
• Ensure appropriate staffing levels to best manage labor costs while maintaining  high standards of outstanding guest service for box office staff
• Create a positive team environment within the department
• Resolve customer service issues as necessary
• Ensure ADA compliant ticketing practices
• Report and follow up on any ticketing equipment repair issues
• Perform other duties and responsibilities as assigned

What you'll Bring?

• 1+ years experience in ticketing operations, large scale entertainment and sporting events preferred
• 1+ years in customer service in a fast paced environment or related experience
• Ability to adapt to a new environment and learn new systems
• Demonstrated excellent written and verbal  communication  skills, including the ability to successfully communicate with clients and other employees
• Service oriented and strong organizational skills 
• Highly computer literate, including  proficiency in Microsoft  Office and other web-based software

Nice to Have

• Project management and/or supervisory experience a plus

Pay scale: $56,147 - $60,000

The pay range for this position starts as mentioned above along with annual bonus eligibility. We take into consideration an individual’s background and experience in determining final salary. This role is also eligible for health insurance, 401K, life insurance and disability benefits, and paid time off for sick leave, parental leave, vacation, and PTO.

Why AXS?

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.