Ticket Operations Assistant - Ontario Reign

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Ticket OperationsAssistantwillprovideclerical,administrative, andoperationalsupportfortheTicket Operations department.  

Essential Functions

• Process tasks and ticket orders using AXS ticketing and CRM software. Work with Sales Reps and Managers to ensure adherence to proper ticketing guidelines.
• Assist with fulfilling group requirements for Fevo-integrated sales and updating inventory based on group requests.
• Assist in the preparation of general financial and ticketing reports and analytical data as needed.
• Assist in coordinating and executing all will call, game day operations for home games and special events. Provide excellent customer service to all internal and external clients.
• Assist in updating addresses and phone numbers in BackOffice from new sales, using contact information from Dynamics.
• Assist with general office duties, projects, and act backup support for other departments as needed.

Required Qualifications

The Ticket Operations Assistant must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:

• Proficient with Microsoft Word, Excel, and Outlook
• Assertive, self-motivated, self-starter with the ability to work with minimal supervision
• Ability to prioritize and delegate workload and solve problems efficiently and quickly
• Organized, resourceful, detailed-oriented, quick learner
• Excellent guest and client service capabilities
• Ability to professionally communicate and interact with all levels of management
• Excellent communication and interpersonal skills
• Ability to access and input information using a moderately complex computer system
• Available to work various hours including evenings/nights, weekends and holidays
• Background in Sports/Entertainment/Hospitality industry preferred
• Interest in hockey and/or other team sports a plus

QUALIFICATION STANDARDS:

Education:

High SchoolDiplomaoritsequivalency(BA/BSDegreePreferred) 

Experience:

0-2 years of related work experience

Pay scale: $17.00-$18.00

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

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