Ticket Office Agent - Sundance Mountain Resort

Job Title: TICKET OFFICE AGENT LEVEL I

Rate of Pay: $16.50 per hour

Shift: Full-Time & Part-Time, Seasonal Positions

Variable Shifts; 8AM- 5PM or 4PM- 9PM

MUST BE AVAILABLE WEEKENDS AND HOLIDAYS

FLSA Status: Non-Exempt/Hourly

SUMMARY

Engage each guest to assist with ticket sales and all other functions related to the Ticket Office, while professionally delivering a dynamic and significant experience. This position is required to work outside in all weather conditions at the lift gate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Able to work outside in winter conditions for up to five hours on the lift gate.
• Watches for potential pass abuse at the gate, confronting guests that are misusing passes or tickets.
• Is comfortable talking with people using animated body language and eye contact.
• Demonstrates a friendly and outgoing demeanor and passion for creating significant experiences for our guests.
• Greets guests and customers and answer all questions regarding the ticket office, ski & weather conditions, and Sundance.
• Maintains clean and organized ticket office for effective operations.
• Answers incoming phone calls professionally and in a timely manner.
• Possesses knowledge of ski rates and be able to handle all associated transactions at window.
• Runs register and handles point of sale transactions for ski and day passes including cash, credit cards, gift certificates, and voucher redemption.
• Demonstrates basic understanding of point-of-sale operations and cash handling to perform basic transactions.
• Executes daily lift ticket sales, working with the point-of-sale computer and balancing cash drawers.
• Applies consistency 100% of the time to make sure that pass documents are signed and filled out completely.
• Takes season pass photos and records and accounts for properly.
• Understands of all aspects of resort including guest activities, lodging, and dining.
• Informs guests of ski and weather conditions on the ski hills.
• Handles high pressure situations and diffuses upset guests.
• Commitment to adhere to resort & department service standards.
• Agent must know, understand and live the Sundance Guiding Principles and uphold the Sundance service standards.
• Must be willing to work indoors and outdoors in all weather conditions.
• Attends shifts in a timely fashion even on days where there is inclement weather.
• Can operate a two-way radio with clear instructions and appropriate language.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Proficient with point-of-sale systems, computer databases, spreadsheets, and electronic mail. Use of a 2-way radio.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to stand, sit, walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• With outdoor job performance, a uniform will be provided for outdoor employees. Employees will be required to dress to fit the weather conditions including rain, hail, sleet, snow, and wind. Some shifts may also include warm, sunny weather.
• Must be 18 years of age or older

. BENEFITS:

• Employee discounts on dining and resort amenities.
• Active Season Pass