Ticket and Event Administrator - eTeam Inc.

Contract Sr. Event Coordinator - Ticket and Event Administrator
Location: Remote (EST)
Duration: 1 Years

Job Description:

• Connects with leaders and/or other stakeholders in market regularly to understand client and internal priorities to build /administer DTickets event pipeline
• Ensure the availability and easy of use of electronic tickets with all vendors
• Run the day-to-day process end to end
  • Obtain notification of events and release pricing
  • Present pricing information and recommendation to leadership (MP in market) for ticket sales
  • Obtain pricing decisions/approvals from MP in market
  • Create and manage general ticket email box
  • Continuously monitor emails regarding tickets & events, and be responsive may require evening and weekend hours
  • Administer Ticket Management System (TMS)
    • Manually enter all games/events into TMS, as soon as they are available, and pricing determined
    • Continuously monitor activity in TMS (i.e. several times a day, during the busy season)
    • When PPMD requests are made, obtain approvals, as needed
    • Send approval or rejection notifications to requesting PPMDs, along with any specific communication necessary (lead POCs sharing venue/event including whether clients or targets will be there, food instructions, conduct/ethics notifications, etc.)
    • Track via TMS any games/events that are unused
    • Address any communications from back office accounting rejecting closed or inappropriate WBS codes provided and obtain correct WBS from respective PPMD by stated deadlines
• Arrange/coordinate distribution of tickets
• Collect and summarize feedback from venue users, trouble shoot as necessary, and communicate as necessary to MP
• Participate in and report during regular national ticket administrator team calls
• Leverage venues for marketplace activities, exposure and networking
• Assess various contracts, understand terms, and project plan an approach to utilize all available benefits
• Own, foster and maintain relationships with external third-party venues and vendors including but not limited to ticket administration, food & beverage administration, suite needs and requirements, and employee ticket discount programs
• Explore new opportunities for ticket expansion that would benefit our PPMDs, enhance business development and be economically feasible
• Customize by market and publish periodic (weekly/bi-weekly) relevant PPMD Ticket and Event communications; more as warranted
• In the event of sluggish ticket consumption, proactively communicate with PPMD s for periodic discount price offerings
• Process payment of vendor invoices, ensuring accuracy, contract and firm/invoicing prepaid ticket compliance and guidelines
• Analyze utilization based on ticket allocations against contract/budget
• Collaboration with MP(s) to construct a scheduling strategy process, with ability to scale across multiple marketplaces
• Builds relationships and awareness with PPMDs and other stakeholders within the marketplace
• Balances accountability, escalation, and priorities between MP stakeholders and Office Experience Leadership
• Responsible for managing event pipeline and delivering event logistics exceeding customer expectations while adhering to meeting protocols and guidelines (cost savings, risk policies, contract approvals, etc.)

The team

Work with an eclectic and inclusive virtual team of professionals located across the country, and for a management team that values your strengths, wellbeing and success

Qualifications

• Proficient Microsoft Office skills
• Must be available nights and weekends as required by event schedule
  Bachelor s Degree; minimum of 5 years of related work experience; Prior customer service