Ticket Coordinator|Part-time| Ryan Center and Boss Ice Arena (U of Rhode Island) - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview:

The Ticket Coordinator will assist in the administration of the day-to-day operations of the box office as well as ticket operations for the Ryan Center, Meade Stadium, Edwards Auditorium, and URI Athletics.  The Ticket Coordinator will utilize Paciolan ticketing software for all event creations and financial reports and also maintain all box office policies and procedures.

 

This role will pay an hourly rate between $20.00

 

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

 

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities:

• Assist the Ticket Operations and Ticket Sales staff with event and manifest creation, online sales setup and database reporting using Paciolan’s products and services.
• Provide support to the assistant manager and box office seller staff in resolving issues and providing customer service care.
• Assist in the processing of daily financial settlements in regards to sellers and seller recaps.
• Assist in the processing of financial reconciliation such as daily reports, event statements, and monthly reports.
• Assist the Ticket Sales Department with ticket fulfillment.
• Provide professional customer service to patrons and clients.
• Assist in the maintenance of the URI Athletic ticket operations, customer relations, and game-day box office management for all ticketed sports including football and basketball as well as other collegiate and conference sporting events as needed.
• Assist with implementation of season ticket timelines for URI football and basketball including preseason renewals, promotion of new sales, seat allocations, compliance, ticket printing, packaging, and delivery.  
• Assist URI Athletics with reporting needs, processing, etc. and ensure the proper use of ticketing system.
• Assist with student ticketing services for home, away, and postseason contests – promote student attendance, and facilitate associated ticketing.   
• Ensure compliance with all relevant institutional, CAA, A-10, NCAA rules and regulations.  Work with CAA, A-10, NCAA and URI Athletic Compliance office to follow, enact, and educate rules and regulations.
• Strong oral and written communication skills required.
• Perform related duties and responsibilities as required.
• Extensive weekend and evening work required.
• Perform other duties and responsibilities as needed.

Qualifications:

• Course work from an accredited college or university with focus in Marketing, Business Administration, Sports Management or related field with interest in sports and entertainment.
• Excellent organizational, problem-solving and communication skills required.
• Strong attention to detail with the ability to create and maintain very specific timelines.
• Advanced proficiency with Microsoft Excel, PowerPoint, and Word or similar programs.
• Previous ticketing and/or customer service experience/knowledge preferred
• Capable of working a flexible schedule and extended hours including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours.
• Work in the assigned Ryan center location on a daily basis
• Must have valid driver’s license and vehicle.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.