Throughput Expeditor-Care Coordination Full-time Days - Northwestern Memorial Healthcare

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Throughput Expeditor reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Throughput Expeditor is responsible for driving patient throughput through the development of the daily Real-Time Demand Capacity (RTDC) plan and leading execution of that plan in order to open up the bed capacity needed for optimal patient flow by 2 PM each weekday.

Responsibilities:

• Leads daily RTDC meetings -
  • Pre-meeting preparation (e.g. lookback to previous weekday’s performance, enter open beds and any unit demand adjustments in Epic)
  • Leads unit-level planning during the meeting, striving to generate enough bed capacity between 8 AM and 2 PM to keep up with anticipated bed demand during those hours
  • Communicates daily RTDC plan to operational leadership
  • Follows up with Charge RN/Clinical Coordinator if not present at RTDC meeting
• Collaborates with the clinical teams/RNs/Case Managers/Social Workers//ancillary support teams on the patients expected to leave by 2 pm -
  • Escalating any barriers to the leaders in the department causing the delay
  • Escalating any tests/readings needed for observation patients or discharge that day
  • Reaching out to consultants to clear patients for discharge
  • Reaching out to support departments for coordination of teaching (diabetic teaching, wound care, heart failure etc.)
• Arranges for Rides for those needing them (e.g. Kaizen, cab, working with Superior representative) and/or help to move discharged patients to appropriate waiting area
• Uses effective service recovery skills to solve problems or service breakdowns when they occur
• Utilizes department and hospital policies and procedures to complete assigned tasks
• Participates in performance improvement projects related to RTDC/early discharge performance
• Is proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information
• Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.

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Required:

• 3-5 years of experience working in acute care setting
• Registered Nurse or Licensed Clinical Social Worker with hospital experience
• Effective communication and interpersonal skills
• Ability to plan, organize, and direct the activities of others
• High level of energy and enthusiasm
• Flexible/adaptable – ability to work with diverse group of healthcare professionals
• Effective problem solving and multi-tasking skills

Preferred:

• Experience as a Charge Nurse or Clinical Coordinator
• Familiarity with Epic (Electronic Health Record)
• Proven software competencies (Excel, Power Point)

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.