Therapy Patient Scheduler-Miller Hill Health Plaza - Onsite at Essentia Health
Duluth, MN 55802
About the Job
Building Location:
Essentia Health - Rehabilitation, Therapy and Performance CenterDepartment:
45070 Center Therapy MgmtJob Description:
This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.
Hours vary from 8 to 5 pm.
Education Qualifications:
Key Responsibilities:
Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients
Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
Coordinates the scheduling of services for patients including ancillary and procedure scheduling
Handles incoming calls, follow-up and referral work queues, ticket schedulingÂ
Proficiently and accurately enters data into the permanent electronic health record while talking with patients
Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes
Preferred Qualifications:
Previous patient access representative or scheduling experience preferred
Licensure/Certification Qualifications:
No certification/licensure required.
FTE:
1Possible Remote/Hybrid Option: