Test & Release Management Lead (ERP)-Hybrid (in office 3 days) - Hospital for Special Surgery
New York, NY 10021
About the Job
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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise
ERP Testing & Release Management Lead
Full-Time
Hybrid (based in New York City)
In office 3 days required
Job Summary:
The ERP Testing & Release Management Lead is responsible for organizing and controlling the testing process and leading the testing team for the Workday Program. This role will play a central role to creating an effective testing process that will ensure visibility, traceability, and control of testing process to deliver high-quality software and solution. The Lead understands how testing fits into the organizational structure and will collaborate closely across all the different business functions, vendors, and within teams.
The Team Lead will be a part of the overall development cycle that covers requirement, design, implementation, testing, and maintenance. The Lead will transition to release management and quality assurance for ongoing support. The focus will be to improve the quality, reliability, and performance of the system as changes are introduced. It involves quality and test advocacy, resource planning & management, and resolution of issues that impede the testing effort.
For release management, this position will own the Release Management lifecycle which includes scheduling, coordinating and the management of releases for Workday across the enterprise. The Lead will provide tools and services to help product management and project teams manage and deploy releases into production, implement and manage release processes for code through development, test, and production environments, and assist in managing projects and interdependencies to ensure milestone adherence and integrity of the release can be measured. The Lead will have a commitment to quality and continuous improvement through research of best practices and works with management on optimization of processes/systems to drive improvement and quality.
Responsibilities
- Core responsibilities
- Demonstrate understanding of business needs when supporting testing and release management activities
- Manage up and provide reporting with Senior Management on both IT and Business sides
- Manage relationships and coordinate work between different teams
- Communicate challenges that may impact time, resource, budget, and schedule
- Supports the team to overcome obstacles
- Strong in conflict management where necessary
- Test Management
- Define the scope of testing within the context of each release/delivery
- Deploy and manage resources for testing
- Apply the appropriate test measurements and metrics in the product and the Testing Team
- Plan, deploy, and manage the testing effort for any given engagement
- Provide guarantee for test sufficiency, test effectiveness, test efficiency, test progress, and product quality
- Defect resolution & management
- Release Management
- Interface and communicate with Test & Development managers
- Releases will include application updates, operating system patches, security improvements, hardware upgrades, projects and programs
- Forward plan the release windows and cycles across a portfolio
- Build IT release calendar in working closely with the IT managers from different portfolios and centralizing view of all releases
- Manage risks and resolved issues that affect release scope, schedule and quality
- Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
- Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
- Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
- Conduct release readiness reviews, milestone reviews, and Business Go/No-Go reviews
- Responsible for Weekly Release Reporting
- Communicate release details and schedules to the Business as required
- Negotiate, plan, and manage all release activities
- Work with IT teams to understand impacts
- Continually work towards making improvements in the release process
- Lead and coordinate the Go-Live activities including the execution of the deployment plans and checklists
- Develop scripts and automation tools used to build, integrate, and deploy software releases to various platform with a focus on Workday
- Participate in CAB meetings to discuss release scope and/or roadblocks
- Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
- Researches new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs
- Bachelor’s degree in Computer Science or related field
- 3-5 years of previous release and/or project management experience with a solid understanding of project management principles preferred
- 6-9 years of experience in information systems operations environment in system analysis or development
- Workday experience preferred
- Formal training in project management practices preferred (PMP certified)
- Advanced knowledge of software development lifecycle
- Demonstrated ability to coordinate cross-functional work teams toward task completion
- Demonstrated effective leadership and analytical skills
- Foster effective collaboration between teams and across departments
- Inspire enthusiasm and commitment to excellence within the team or workgroup
- Advanced written and verbal communication skills are a must
- General PC knowledge including Microsoft Office with expert level knowledge of Excel and working knowledge of Access