Terminal Operations Supervisor - The Friedkin Group

LIVING OUR VALUES

All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live. 

JOB SUMMARY  

This position is responsible for ensuring the safe, efficient and damage –free delivery of new vehicles for an auto transport company transporting within a growing operating network.   The Terminal Supervisor will utilize a combination of Terminal management tools, resources and knowledge of Federal Department of Terminal (DOT) rules to facilitate deliveries of newly manufactured vehicles.   The Terminal Supervisor will be accountable for coordinating driving, loading and unloading activities of drivers and managing engagement and relationships to effectively deliver vehicles legally compliant and efficiently to satisfy contractual and customer requirements.   Depending on site location, the incumbent is responsible for daily interaction, reporting and customer relationships.  This position may physically reside at a terminal, rail ramp or plant site.

ESSENTIAL FUNCTIONS

• Responsibly receive, transmit, and handle consumer and customer data per applicable policies and procedures.
• Review and follow data privacy practices, policies, and guidelines.
• Other duties as assigned.
• Manage dispatch operations and collaborate with Central Logistics to create loads for all customer traffic to include special events and expedites. Dispatch loads to drivers with consideration for hours-of-service, previous day’s trip, and size of load compared to size of transport truck.  Maintain a load factor and loaded miles that are within set parameters (i.e., budgetary requirements, performance indicators)
• Interacts daily with drivers by assigning loads and equipment. Clearly communicate instructions regarding delivery of loads as they relate to location of dealerships, highway and weather conditions and other questions drivers may have relating to safe and on-time service delivery. 
• Assist with ensuring drivers know and understand Federal Motor Carrier Safety Regulations (FMSCR). This includes monitoring and audit activities utilizing the On Board Computer System (Qualcom) and other operating and communication systems of Driver’s Record of Duty Status (Daily Log), pre-trip reporting, Electronic Drivers’ Vehicle Inspection Report (EDVIR) to ensure compliance of both DOT and Company rules and requirements. 
• Provide input in conjunction with Safety, monitor onboard computer reports and driving patterns to the driver and to terminal management.
• Act as first line contact for incidents or issues that occur while the driver is on the road. This includes supporting Safety and Quality support teams by ensuring that drivers are following reporting procedures set forth in the Driver Handbook and other Company policy and procedures. 
• Assist with the coordination of maintenance of trucks with Terminal Shop; ensure adequate trucks are available to handle daily operations.
• Analyze data related damage / accident / safety ratios and identify and promote ways to enhance driver performance to meet necessary standards.
• Communicate key issues and related information to driver group and pad coordinators. This includes any supporting information that will improve driver relations including but not limited to:  submitting trips sheets; policy and procedure changes; payroll information; dispatch changes; holiday and time off administration; new benefit information; Driver Handbook and the use of associate tools such as Self-Service. 
• Generate operational reports and perform daily, weekly and monthly report on the network activities of the operation.
• Maintain a load factor and loaded miles that are within set parameters (i.e., budgetary requirements, performance indicators).
• Duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES

Directly supervises one or more employees.  Carries out responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.                 

QUALIFICATIONS

Associates degree and/or equivalent technical school certificate; plus four (4) to five (5) years of related experience; or equivalent combination of education and experience.  Four-year degree preferred.

• Is able to demonstrate the ability to foster a cooperative work environment.
• Demonstrate computer skills inclusive of technically related load and dispatch programs.
• Is able to communicate effectively, oral and written. Understand the importance of relationships with drivers and customers.
• Is able to manage multiple tasks simultaneously.
• Demonstrate knowledge of the Federal Motor Carrier Safety Regulations and applicable federal, state, and local truck weight and axle weight laws.
• Must be able to be available on site or on call within a 24-7 operation.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made, to enable qualified individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS*

CDL Class A not required but a desired certification.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job.  While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices.  The associate is regularly required to move about the office and around the corporate campus.  The associate is occasionally required to travel to other sites, including out-of-state, where applicable, for business.  The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.  While the job is generally performed in an office environment, the associate is occasionally exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions.  The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels. 

TRAVEL REQUIRED

Minimal travel is required for this position (up to 20% of the time and on a domestic basis).

The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.