Tennis Pro Shop Attendant - Hoover Met Complex - The Sports Facilities Companies

TENNIS PRO SHOP ATTENDANT - Hoover Met Complex

Sports Facilities Management, LLC

LOCATION: HOOVER, AL

DEPARTMENT: OPERATIONS

REPORTS TO: TENNIS COORDINATOR

STATUS: PART-TIME

ABOUT THE COMPANY:

The Sports Facilities Companies (SFC) are the Nation's leading resources for the management and development of sports, recreation, wellness, and events facilities. As a turn-key solution for community leaders and developers alike, SFC services span the gamut of sports and recreation needs from sports tourism & recreation master planning, program planning, and feasibility through professional facility management services. Our 30+ managed venues and 1500+ team members, represented by the SF Network, welcome more than 25 million guest visits and produce over $250 million in economic impact each year.

SFC was awarded national and regional recognition as a Top Workplace by Tampa Bay Business Journal in 2022 and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

Hoover Metropolitan Complex is a world-class, multi-sport and event facility located in Hoover, AL just 10 miles south of Birmingham. The state-of-the-art Finley Center includes more than 83,000 square feet of uninterrupted multi-purpose space and Hoover RV Park features 170 pull-through spaces with utility hookups. The outdoor complex features five NCAA regulation-size baseball/softball fields, five multi-purpose fields suitable for NCAA regulation soccer, football, and lacrosse, 16 hard tennis courts, a playground, and splash pad. Hoover Met Complex is a member of the SFM Network, the nation's largest and fastest-growing network of sports facilities and is operated by the industry-leader in outsourced operations, Sports Facilities Management.

POSITION SUMMARY:

The Tennis Pro Shop Attendant is responsible for greeting and welcoming members and their guests. This position is the first point of contact between guests and the facility. Individuals are expected to maintain a pleasant and friendly demeanor with everyone.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Answering inquiries and providing excellent customer service
• Proper use of Kourts and point of sale software
• All opening and/or closing duties
• Answer the phone promptly and politely, take reservations, direct calls to appropriate areas, deliver messages, etc.
• Assist members regarding scheduling and facility policies
• Assist tennis coordinator with daily tasks
• Maintain organized displays and desk area
• Maintain clean indoor and outdoor seating areas

MINIMUM QUALIFICATIONS:

• Ability to work with a wide variety of ages from pre-school thru adult
• Flexible work schedule (e.g. nights, weekends, holidays)
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and wellbeing of others
• Must be 18 years of age or older

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 lbs. waist high
• Will be required to stand for extended periods of time
• Able to enter information on computers
• Must comply with safety and health code standards
• Facility has intermittent noise
• Must wear proper uniform
• Able to run/walk as needed

PREFERRED:

• Tennis experience
• Customer service experience