Temporary Patient Experience Representative at Beacon Hill

Our client, a medical center located in Peabody, MA, is seeking a Patient Experience Representative for a full-time, onsite role. The schedule is Monday to Friday, from 8:30 AM to 5:30 PM, with an evening clinic shift four times per month (11:00 AM to 7:30 PM), with schedules provided in advance. Compensation is $21 per hour for a duration of 3-6 months. The role involves a variety of responsibilities related to patient coordination and high-level customer service in a busy multispecialty clinic. Qualified and interested candidates are encouraged to apply today for immediate consideration.

Job Duties:

• Check in and out patients for a busy multispecialty clinic.
• Answer incoming calls from patients, families, providers, and insurance companies.
• Monitor daily schedules and coordinate patient flow.
• Provide high-level customer service to support satellite operations.
• Collaborate with internal and external referring providers.
• Obtain prior authorizations to compile patient schedules.
• Schedule patient visits and assist with the patient encounter process.
• Record and forward messages; triage calls for urgent needs.
• Provide routine clerical support as needed.

Candidate Requirements:

• High school diploma required.
• 1-2 years of experience in healthcare or customer service (experience in high-stress environments is critical).
• Bilingual (Spanish or Portuguese) preferred, as approximately 40% of patients speak these languages.
• Ability to work in a fast-paced clinic environment.
• Strong communication and organizational skills.
• Vaccination required for the role.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please

or copy and paste the following link into an open window in your browser: of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)