Temporary Call Center Agent - Spanish - Glow Networks

Temporary Call Center Agent - 12/2/2024 - 01/03/2025
Reports to: Call Center Supervisor
Department: Contact Center
Availability: 6:00pm - 11:00pm EST
Location: Remote, must be in the USA
Pay: $12 p/h W2

Position Summary: The Call Center Agent – Bilingual will take inbound customer service calls and make outbound sales calls to support customers. This is a short-term, remote project; therefore, Customer Service Agent experience is required. This position is responsible for handling a variety of our top accounts including handling inbound calls. All CSR’s will be responsible for maintaining performance metrics associated with their designated assignments.
All agents on this project must have:
• Bilingual, Spanish & English
• Computer, MS Windows 7, 8.1 or 10
• Laptop or desktop (No tablet / No Chrome Book, No iPads)
• Mouse / phone (landline preferred) / High Speed Internet (60 mbps or higher)
• Quiet work area
• Available to start work on 12/02/2024

Essential Duties/Tasks/Responsibilities:
• Properly Document contact
• Adhere to individual, team and department performance goals
• Maintain professional attitude
• This is a temporary remote part position from 12/2/2024 - 01/03/202
• Hours Needed are from 6:00pm - 11:00pm EST
• Off Christmas and New Years Day with no holiday pay for these days
• Spanish Speaking needed (may consider non bilingual candidates)
• Must maintain confidentiality for company and customer
• Training hours are paid
• Training Schedule as follows:
• 12/2/24 - Welcome Training from 10am-12pm EST
• 12/3/24-12/6 - USC Training from 10am - 3pm EST

Minimum Job Requirements
• High School Diploma/GED required
• Minimum 2 years’ Call Center experience is required
• Outbound call experience required
• Up to 5 years’ customer service experience required
• Lead Generation Experience (PREFERRED)
• Strong verbal skills, ability to make high volume, short message, outbound calls
• Accurate typing and data entry
• Experience with Windows-based software and Internet browsing
• Reliable, Consistent

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.
TMP Direct, in partnership with Glow Networks, is an Equal Opportunity Employer