Template Manager of Patient Access and Capacity Management - University of Utah
Salt Lake City, UT
About the Job
Details
Open Date 12/16/2024
Requisition Number PRN40792B
Job Title PS Manager, Administration
Working Title Template Manager of Patient Access and Capacity Management
Job Grade F
FLSA Code Administrative
Patient Sensitive Job Code? Yes
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
Monday through Friday from 8am-5pm.
VP Area U of U Health - Academics
Department 00848 - Pediatric Administration
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $47,600 to $90,000
Close Date 03/16/2025
Priority Review Date (Note - Posting may close at any time)
Job Summary
Job Summary
The Pediatric Template Manager of Patient Access and Capacity Management is a member of the ambulatory operations team responsible for pediatric sub-specialty clinical services. This position reports to the Director of Ambulatory Operations. Under minimal supervision, responsible for managing the template team staff. Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care. Promotes sound operational practices using a variety of communication strategies, process efficiencies, training programs, and data-based metrics. Works collaboratively with Department leadership, Primary Children’s Hospital ( PCH ), and physician faculty members. Manages 8 plus template team staff and assists in implementation of new processes.
Works closely with ambulatory operations leadership and business analysts to evaluate clinic fill rates and access across 13 ambulatory clinics in the department of pediatrics. Ensures physician and ambulatory schedules are built to optimize fill rates and ensure we are meeting the demands of the community. Assists in managing clinical space and helps optimize space utilization, capacity, and throughput/efficiency.
The ambulatory group in the Department consists of 13 pediatric subspecialty divisions and service lines that practice primarily at Primary Children’s Salt Lake Campus, Primary Children’s Riverton, Primary Children’s Layton, Primary Children’s Lehi (Miller Campus), and various satellite clinics. The pediatric ambulatory clinics at Primary Children’s operate in site-of-service 11 and site-of-service 22 space that is used in conjunction with PCH and other University and community pediatric providers.
The Department of Pediatrics is the second largest department in the University of Utah School of Medicine and one of the largest pediatric departments in the country. We are committed to improving the lives of children through excellence in advocacy, education, research, and clinical care. For more information about the Department of Pediatrics, please visit: http://medicine.utah.edu/pediatrics/. Mutual respect and appreciation are highly valued in the department.
The University of Utah offers a comprehensive benefits package including:
+ Excellent health care coverage at affordable rates
+ 14.2% retirement contributions that vest immediately
+ Generous paid leave time
+ 10 paid Holidays per year
+ 50% tuition reduction for employee, spouse, and dependent children
+ Flex spending accounts
+ Free transit on most UTA services
+ Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
+ Professional Development opportunities
Additional benefits information is available atwww.hr.utah.edu/benefits
Responsibilities
Essential Functions
1. Oversees physician templating/scheduling, patient access, and capacity management. Manages 8+ templating staff who support 12 pediatric subspecialty divisions and service lines. Keeps senior leadership apprised of issues and recommends and implements solutions as appropriate.
2. Oversees/performs hiring, training, orientation, and professional development of the physician template design team. Works closely with operations managers over scheduling and referrals and the quality assurance team. Approves requests for time off ensuring no loss of productivity due to vacations or other absences. Ensures competencies through education and on-going staff performance evaluations.
3. Guides the team in mission, vision and values which is to provide excellent services to our patients. Caring for children, caring for their future.
4. Reviews statistical analysis and reports out on data related to employee workforce, using a variety of software tools including Excel, Access, and Tableau. Takes these data and recommends solutions to achieve adequate access compared to national benchmarks for patient access and capacity management.
5. Promotes adoption of standard work and processes including scheduling workflows, adoption of technology, and training curriculum.
6. Ensures patient and customer satisfaction by analyzing complaints, concerns and suggestions and provides appropriate and responsive action and follow-through.
7. Meets with pediatric subspecialty division leadership and division chiefs routinely to discuss current operations and process improvements.
8. Assists executive leadership with data and metrics related to policy decisions and scheduling initiatives.
9. Mentors the template team lead to help them develop necessary skills to effectively lead their team.
10. Acts as an integral part of improving processes of the electronic medical record system.
11. Participates in University and Primary Children’s Hospital committees to establish capacity management and patient access standards and assists in developing administrative plans and policies.
Minimum Qualifications
Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department.
Completion of provided supervisory training within one year of employment may be required.
Master’s degree in a related area may be preferred.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers, and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Preferences
Preference may be given to candidates with prior experience and demonstrated competencies in clinical operations leadership; provider and ancillary service scheduling and management in electronic medical record systems. Master’s degree in a related area may be preferred.
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Open Date 12/16/2024
Requisition Number PRN40792B
Job Title PS Manager, Administration
Working Title Template Manager of Patient Access and Capacity Management
Job Grade F
FLSA Code Administrative
Patient Sensitive Job Code? Yes
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
Monday through Friday from 8am-5pm.
VP Area U of U Health - Academics
Department 00848 - Pediatric Administration
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $47,600 to $90,000
Close Date 03/16/2025
Priority Review Date (Note - Posting may close at any time)
Job Summary
Job Summary
The Pediatric Template Manager of Patient Access and Capacity Management is a member of the ambulatory operations team responsible for pediatric sub-specialty clinical services. This position reports to the Director of Ambulatory Operations. Under minimal supervision, responsible for managing the template team staff. Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care. Promotes sound operational practices using a variety of communication strategies, process efficiencies, training programs, and data-based metrics. Works collaboratively with Department leadership, Primary Children’s Hospital ( PCH ), and physician faculty members. Manages 8 plus template team staff and assists in implementation of new processes.
Works closely with ambulatory operations leadership and business analysts to evaluate clinic fill rates and access across 13 ambulatory clinics in the department of pediatrics. Ensures physician and ambulatory schedules are built to optimize fill rates and ensure we are meeting the demands of the community. Assists in managing clinical space and helps optimize space utilization, capacity, and throughput/efficiency.
The ambulatory group in the Department consists of 13 pediatric subspecialty divisions and service lines that practice primarily at Primary Children’s Salt Lake Campus, Primary Children’s Riverton, Primary Children’s Layton, Primary Children’s Lehi (Miller Campus), and various satellite clinics. The pediatric ambulatory clinics at Primary Children’s operate in site-of-service 11 and site-of-service 22 space that is used in conjunction with PCH and other University and community pediatric providers.
The Department of Pediatrics is the second largest department in the University of Utah School of Medicine and one of the largest pediatric departments in the country. We are committed to improving the lives of children through excellence in advocacy, education, research, and clinical care. For more information about the Department of Pediatrics, please visit: http://medicine.utah.edu/pediatrics/. Mutual respect and appreciation are highly valued in the department.
The University of Utah offers a comprehensive benefits package including:
+ Excellent health care coverage at affordable rates
+ 14.2% retirement contributions that vest immediately
+ Generous paid leave time
+ 10 paid Holidays per year
+ 50% tuition reduction for employee, spouse, and dependent children
+ Flex spending accounts
+ Free transit on most UTA services
+ Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
+ Professional Development opportunities
Additional benefits information is available atwww.hr.utah.edu/benefits
Responsibilities
Essential Functions
1. Oversees physician templating/scheduling, patient access, and capacity management. Manages 8+ templating staff who support 12 pediatric subspecialty divisions and service lines. Keeps senior leadership apprised of issues and recommends and implements solutions as appropriate.
2. Oversees/performs hiring, training, orientation, and professional development of the physician template design team. Works closely with operations managers over scheduling and referrals and the quality assurance team. Approves requests for time off ensuring no loss of productivity due to vacations or other absences. Ensures competencies through education and on-going staff performance evaluations.
3. Guides the team in mission, vision and values which is to provide excellent services to our patients. Caring for children, caring for their future.
4. Reviews statistical analysis and reports out on data related to employee workforce, using a variety of software tools including Excel, Access, and Tableau. Takes these data and recommends solutions to achieve adequate access compared to national benchmarks for patient access and capacity management.
5. Promotes adoption of standard work and processes including scheduling workflows, adoption of technology, and training curriculum.
6. Ensures patient and customer satisfaction by analyzing complaints, concerns and suggestions and provides appropriate and responsive action and follow-through.
7. Meets with pediatric subspecialty division leadership and division chiefs routinely to discuss current operations and process improvements.
8. Assists executive leadership with data and metrics related to policy decisions and scheduling initiatives.
9. Mentors the template team lead to help them develop necessary skills to effectively lead their team.
10. Acts as an integral part of improving processes of the electronic medical record system.
11. Participates in University and Primary Children’s Hospital committees to establish capacity management and patient access standards and assists in developing administrative plans and policies.
Minimum Qualifications
Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department.
Completion of provided supervisory training within one year of employment may be required.
Master’s degree in a related area may be preferred.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers, and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Preferences
Preference may be given to candidates with prior experience and demonstrated competencies in clinical operations leadership; provider and ancillary service scheduling and management in electronic medical record systems. Master’s degree in a related area may be preferred.
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Source : University of Utah