Temp Guest Services Liaison-Staff Assistant - Phaxis LLC

TEMP GUEST SERVICES LIAISON-STAFF ASSISTANT AT TOP NYC HEALTHCARE FIRM

Hourly Pay Rate is $22.88 to $25.88 | Temp to Possible Permanent | MUST be Fully COVID & Flu Vaccinated

Position is Working On-site Five (5) Days per Week | Manhattan's Upper East Side

***** Strong Preference for Front Desk/Reception Experience in Hospital or Hospitality/Hotel Industry *****

Top NYC Healthcare Firm looking for an individual to join its Guest Services Liaison Team as a Staff Assistant for a Three (3) to Six (6) month Temporary Assignment with the Possibility to Extend or Go Permanent.

We are a leading cancer center where people from all walks of life around the world believe in what they do and strive to achieve. Therefore, the Guest Service Liaison Team is looking for someone with the highest standards of performance, patient engagement, and an outgoing personality. People person with a bright smile and able to provide professional and responsive guest services for patients and visitors.

Incredible organization where you feel as though you are "giving back”. MUST be Fully COVID-19 & Flu Vaccinated. Working on-site on Manhattan's Upper East Side. Full-time (37.5-hrs Weekly); Mon-Fri w/Occasional OT on Weekends (7.5-hrs Daily); and hiring for Two (2) Shifts: 12pm-8pm and 5am-1pm. MUST Note Shift Preference with Submittal.

QUALIFICATIONS/ SKILLS/ TRAITS/ QUALITIES

• High School Diploma/GED required; Associate's or Bachelor's Degree preferred.

• Two (2) years of Proven Experience, preferably Front Desk/Reception in a Hospital or Hospitality/Hotel Industry.

• Proven High Level of Customer Service required [the best greeting(s) for people walking into the hospital].

• Must have intermediate digital literacy.

• Able to be dedicated, work independently, and use good judgment.

• Able to multitask, professionally answer phones, computer proficient, light copying, scanning, emails, and rarely order car services for patients.

• Type at least 45/50 wpm.

• Able to assist visitors with visitor registration process.

• Individual with a Big Personality: Someone whose smile will greet the patients the moment they walk into the hospital.

• People Person: Able to be professionally engaged with patients by looking up their medical appointment and assist them with navigating throughout the hospital.

• Patient Engagement: Ask the patient, "how can I help”, listen to them, assist in the best way possible.

• Patient Navigator/Director: Assist patients with/to their appointments.

• Articulates Well: Speaks clearly, takes time to explain instructions or appointment details to patients.

RESPONSIBILITIES AND DUTIES

• Assist with patient appointment search using Epic software.

• Patient navigator to assist with wayfinding.

• Facilitate a working relationship between patients and the organization by providing excellent customer service.

• Liaise with the proper personnel to provide accurate answers surrounding a patient's questions and concerns.

• Triage outgoing and incoming calls to provide positive patient relations and ensure satisfaction.

• Help coordinate onsite visitor registration logistics.

• Help manage/instruct volunteers.

• Inventory office supplies.

• Light administrative duties (scanning, copying, emailing, ordering car services for patients).

• Professionally research and or resolve concerns by deescalating issues.

• Demonstrate knowledge of online visitor policy/guidelines.

• Properly assist all walk-ins seeking a second opinion.

• Support security staff by assisting with monitoring visitors.
  
  
  JD # 24-04632