Teller Supervisor at BancFirst Corporation

Lawton, OK                                                    

Onsite Position

501 SW C Avenue, Lawton, OK  73501

Full Time:  M-F, Saturdays as scheduled 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ensures teller area adheres to internal controls, internally developed audit, compliance & operational procedures

Identifies and keeps tellers informed of areas that provide potential risk or loss; such as counterfeit bills, forgeries, stolen checks, etc.

Oversees and supervises teller activities, including but not limited to:  Monitoring teller’s outages, cash limits, transaction numbers, cash orders, surprise cash counts, etc.

Coaches staff to achieve customer service, referral and performance goals

Schedules and oversees staff for effective use of work hours to increase productivity and mitigate overtime

Paying and receiving teller transactions for retail and commercial business

Opening and dispensing vault funds

Loading and balances ATM under dual control

Audit consignment items, night drop logs, and night drop agreements

Coach and develop teller team

Receives and processes multiple transactions with emphasis on accuracy

Promotes BancFirst services through cross selling banking products to new and existing clientele

Extraordinary customer service will be required at all times

Perform job related duties and special projects as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

High School degree or equivalent

Strong customer service skills

1 year of Teller experience required

Prior supervisory experience and demonstrated ability to lead others preferred 

Ability to motivate and coach staff

Knowledge of teller cash limits, teller machines, and preparation of teller work

Ability to balance teller cash and maintain acceptable balancing percentages as defined by Management

Outstanding listening and communication skills, both written and verbal

Ability to work various hours as assigned to meet the needs of the business (open/close branch) and follow security procedures

Ability to perform in a highly sensitive environment, deal with confidential matters and meet deadlines

Demonstrated good attendance and punctuality

PREFERRED SKILLS AND QUALIFICATIONS

Bilingual (Spanish) a plus

PHYSICAL REQUIREMENTS

Constant use of computer screens 

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear  

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching 

Ability to sit and/or stand for long periods of time during the workday

Long periods of typing and repetitive motion

Ability to lift and/or move and carry 10-25 pounds (cash canisters, coin boxes/bags)

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE/AA - BancFirst is an Equal Opportunity and Affirmative Action employer.  

Diversity…Our differences enhance business performance.