About Park Side Credit Union
At Park Side Credit Union our mission is to be the best place for the people of western Montana to get a loan and we do this with a strong commitment to our members, employees, and communities. Our culture is driven by four main Park Side Pillars - Pride, Professionalism, Passion & Purpose that cultivate our fun, driven and effective workplace.
About the role
Tellers are the lifeline for our members. Knowledgeable, organized and accurate, they have the ability to manage and excel at member experience. Tellers engage with members to gather information, understand their needs and which of our products or services fulfill those needs, and offer quality service with a smile.
What you"ll do
A teller establishes the first impression a member or guest has of the organization. The teller's responsibilities include welcoming members and providing routine information concerning services. They will receive and process a variety of member financial transactions. Tellers also refer members to the other departments for specific information and service. The ability to assist members promptly, professionally, and accurately with their financial transactions as well as the ability to follow and accurately convey protocol are key to success in this position.
Essential Functions | Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. |
- Receives and processes member financial transactions, including deposits, withdrawals, and loan payments; wire transfers; sells money orders, travel & gift cards to members; transfers amounts from member accounts as directed.
- Assist members with card transactions to include card issuance and transaction review.
- Provides friendly, professional, and personal service to all members and associates.
- Balances cash drawer in accordance with the over short policy.
- Accurately post transactions to member accounts and maintain member records.
- Troubleshoot and resolve internal and external inquiries in a timely, friendly, and accurate manner.
- Maintain knowledge of credit union products, services, and rates to better assist member needs.
- Proactively seek opportunities to identify needs for products or services that will provide benefits for members.
- Performs a variety of miscellaneous tasks including computer input, scanning, responding to emails and answering the telephone.
- May assist existing members with various account services and transactions by setting up Certificates of Deposit, converting accounts to Kasasa, adding existing accounts.
- Maintain a dependable record of attendance and timeliness.
- Maintain a professional work environment and businesslike appearance.
- Ensures appropriate records are maintained and required reports are prepared.
- Embodies the Park Side Pillars of Pride, Purpose, Professionalism and Passion.
- Performs other job-related duties as assigned.
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Performance Metrics |
- Processes member transactions accurately and efficiently while creating a welcoming impression and experience.
- Refers member and prospective member inquiries to the appropriate department.
- Has a strong record of balancing in accordance with credit union policy.
- Continuously alert for suspicious and fraudulent activities which could impact member accounts.
- Stays current with regulations affecting the teller operations to protect the members and the credit union's assets.
- Stay vigilant for fraudulent activities and transactions and notify your Team Lead, Branch Manager, or a member of management with any concerns or questions.
- Embodies the Park Side Pillars of Pride, Purpose, Professionalism and Passion.
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Work Environment |
While performing the duties of this job, the employee is subject to typical office conditions. Occasionally the employee is exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. Travel may be required. |
Physical Demands |
While performing the responsibilities of the Teller, the employee is required to talk and hear, conveying detailed or important instructions or ideas accurately and efficiently. The employee is often required to stand and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is occasionally required to sit, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required in this job include close vision. Occasional lifting of boxes and equipment under 30 lbs. |
Requirements |
- A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
- Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.
- Maintains confidentiality of all credit union and member activities.
- Work involves the ability to motivate and influence others.
- Fostering sound relationships with others is necessary.
- Must have ability to learn and proficiently use various software programs/platforms.
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Education & Experience |
- A high school education or equivalent.
- No direct experience is required.
- Previous customer service and/or cash handling experience is preferred.
- Basic computer knowledge is preferred.
- Experience with ten key calculator and computer keyboard by touch.
- Previous experience working in a team environment.
This document contains a brief overview of the tasks that may be performed by individuals in this position. Other duties may be assigned and must be performed. |
The ideal candidate will be able to work a mid-shift (10 – 2 or 11-3).
The pay range for this role is:18.25 - 18.25 USD per hour(Kalispell)
PI241048715
Source : Park Side Credit Union